CHELMSFORD, MA — (Marketwired) — 05/21/13 –, a leading provider of fully-integrated , , and solutions, today announced the availability of Advanced Back Office Optimizer (powered by eg) which provides real-time work management and operational intelligence. Purpose-built for the back office, this new product is part of Aspect-s Advanced Back Office Optimization suite that includes Aspect-s market-leading Workforce Management product, Desktop Analytics and Performance Management. This integrat
BRACKNELL, UNITED KINGDOM — (Marketwired) — 05/14/13 –, the leading provider of workforce management solutions for organisations with complex labour policies and stringent compliance demands, and guest presenter Jason Chester, CEO and Director of Research for .Will present a complimentary webinar titled, "Making the Case for Workforce Innovation: Minimising the Cost, Maximising the Value, and Mitigating the Risks of Workforce Assets."Wednesday, 29 May 2013 at 10:00 a.m. BSTRegistrat
CHELMSFORD, MA — (Marketwired) — 04/03/13 –, a leading provider of fully-integrated , , and solutions, today announced that an independent report from Nucleus Research found that customers deploying Aspect-s fully-integrated interaction and workforce optimization platform for enterprise contact centers experience boosted call center efficiency, reduced management costs while increasing employee retention, and improved customer satisfaction levels."Today, most companies focused on custom
CHELMSFORD, MA — (Marketwire) — 01/11/13 –, a leading provider of next generation and , today announced the appointment of Frank Smith as Chief Information Officer of the company. Smith, a 30 year tech industry veteran, is tasked with the evolution of the company-s technology assets in order to help drive Aspect-s solution leadership.Smith comes to Aspect after serving as Senior Vice President and Chief Information Officer at Booz Allen Hamilton where he operated as Co-Chair of the CIO Leade
CHELMSFORD, MA — (Marketwire) — 01/07/13 –, a leading provider of next generation and , today announced the launch of Aspect Social, a cloud-based offering that aligns interactions organizations have with customers on Facebook, Twitter, blogs and online communities with their overall customer contact operations. Companies can move beyond passive social channel monitoring and delivering ad-hoc responses, to empowering contact center agents to expertly act in a disciplined, timely way on inqui
CHELMSFORD, MA — (Marketwire) — 12/13/12 –, a leading provider of next generation and , today announced that Experian, a leading global information services company, has selected Aspect® to improve the company-s agent and call center performance. By leveraging the power of Aspect-s Applications Foundation platform, Experian provides its agents an adaptable, single access interface for critical and actionable data.Agents and call center managers no longer have to juggle multiple open appl
CHELMSFORD, MA — (Marketwire) — 12/10/12 –, a leading provider of next generation and , today announced that LifePlans, a long-term care insurance service, risk management, and research company, has selected Aspect-s Microsoft Dynamics CRM for Aspect Unified IP to optimize its existing Aspect Unified IP, Productive Workforce and Microsoft Dynamics CRM infrastructure and improve overall business processes and productivity across their organization.Dynamics CRM for Aspect Unified IP is a next-
CHELMSFORD, MA — (Marketwire) — 12/04/12 –, a leading provider of next generation and , today announced that Bob Krakauer, Aspect-s Executive Vice President and Chief Financial Officer, will present at the Bank of America Merrill Lynch Leveraged Finance Conference in Boca Raton, Florida on Wednesday, December 5, 2012. The discussion will take place at approximately 10:10 a.m. EST at the Boca Raton Resort & Club. The presentation also will be available after the event on .Aspect builds cu
CHELMSFORD, MA — (Marketwire) — 12/03/12 –, a leading provider of next generation and , today announced the appointment of Bryan Sheppeck as senior vice president of worldwide sales. Sheppeck, a communications industry veteran, is tasked with aligning Aspect-s sales and channel operations with the company-s renewed strategy and initiatives.Sheppeck brings over 20 years of sales leadership experience in high growth areas of communications to his new role. His focus will be to build world-clas
