web-help-desk Archives

SolarWinds Enhances Its Web Help Desk and DameWare Remote Support Tools to Help Improve Business Process Efficiency and Streamline Remote IT

By Publisher on May 20, 2015 Software

AUSTIN, TX — (Marketwired) — 05/20/15 — (NYSE: SWI), a leading provider of powerful and affordable IT performance management software, today announced updates to its ® and products to better facilitate business processes and streamline remote troubleshooting and management. Specifically, new to SolarWinds Web Help Desk is the ability to create automated parent-child relationships between help desk tickets, enabling easy-to-use, ticket-based project management; while DameWare Remote Sup

SolarWinds Integrates Web Help Desk and DameWare(R) Remote Support to Accelerate IT Ticket Resolution

By Publisher on December 9, 2014 Software

Enhanced IT Help Desk Ticketing Software Features New Capabilities for Delivering Live Technical Support for Remote End-Users, Asset Reporting and Documentation, Helping IT Pros Meet Rising Business Expectations and Bolstering Them With Critical IT Performance and Trend Data

SolarWinds Web Help Desk Adds Automatic Asset Discovery and SolarWinds Network and Systems Management Software Integration

By Publisher on May 23, 2013 Networking

Latest Features to Enhance Automation Capabilities for Ticketing and Inventory, Enable IT Professionals to Integrate With SolarWinds- Network and Systems Management Products to Automatically Create Help Desk Tickets From Monitoring Alerts