TORONTO, ONTARIO — (Marketwired) — 06/08/15 — Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced today the addition of AnyTask Routing to its award winning Upstream Works for Finesse (UWF) smart agent desktop. This feature allows Upstream Works for Finesse–s task based system to route any type of third party task to an available agent while providing full omnichannel reporting & tracking. With AnyTask Routing, contact cen
TORONTO, ONTARIO — (Marketwired) — 06/05/15 — Upstream Works, the leading provider of omnichannel insight and automation solutions for contact centers, announced today the addition of Blended Queue and SLA Routing to its award winning Upstream Works for Finesse agent desktop. This added functionality enables contact centers to have fully blended agents for truly unified contact handling, and elevates omnichannel service level objectives from something that is strictly measured, to something
