CHELMSFORD, MA — (Marketwire) — 02/06/13 –, a leading provider of next generation and , announced today that , a global, integrated media company, has named Aspect-s Unified IP 7.1 as a Magazine 2012 Product of the Year Award winner. The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, . The Product of the Year Awards recognize products that display vision, leadership and diligence in driving the evolution of the customer e
Executive Search Firm Replaces Global Telecom Solution With Whaleback for Improved Service Quality, Reliability, Flexibility and Functionality at Lower Cost
BASKING RIDGE, NJ — (Marketwire) — 12/17/12 –A solution certified by the Department of Defense will be used to route thousands of important calls.Children wondering when Santa and his sleigh will arrive can get a ready answer this Christmas Eve thanks to a toll-free North American Aerospace Defense Command (NORAD) hotline powered by Avaya, a global provider of business communications and collaboration solutions and services.Last year 1-877-HI-NORAD received more than 100,000 calls from childr
Leader in Cloud Contact Center and Customer Service Solutions Joins IntelePeer-s Federation-as-a-Service to Boost Value to Customers With Seamless Global IP Connections
SAN MATEO, CA — (Marketwire) — 12/12/12 –Provides -no drama- video solutions designed for simplicity and mobile collaborationDelivers affordable, high performance video collaboration solutions for SMEs and EnterprisesFeatures integration and interoperability with Avaya and multi-vendor video conferencing platforms enabling streamlined, open collaboration– Avaya today announced the next wave of innovation to its unified communications and collaboration portfolio with a family of people-centri
