LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful.
Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion.
London, U.K. – June 1st, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides ac
London, UK – August 23, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a leading provider of cloud-based Workforce Optimisation (WFO) solutions, today announces a strategic partnership to bring robust cloud-based enterprise speech analytics to small and midsized businesses (SMBs) in the UK.
PHOENIX AZ — (Marketwired) — 02/22/16 — Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations on every interaction.to uncover how quality monitoring and real-time speech analytics bring a new level of precision to the customer experience.During the webinar, attendees will learn:to join our foremost experts who will share their insight and best practices for this emerging trend.Nigel Olding, Sr. Product Manager, Quality Management Suite,
Network-Based Solution Improves Customer Service and Contact Center Productivity With Highly Accurate Analytics
COLUMBUS, OH — (Marketwire) — 01/25/12 — CallCopy, a leading provider of innovative , today announced that NACR has been named as its "2011 Partner of the Year." This annual award recognizes the channel partner that best demonstrates outstanding sales performance and a commitment to service excellence. The award will be presented to NACR at its National Sales Conference in Las Vegas, NV."NACR embodies the values that define a successful partnership, and CallCopy is honored to
With Previous Standards Retired, Company-s Call Recording Solutions Undergo Independent Assessment by Leading PCI QSA
Acquisition Will Help More Contact Centers Access Speech Analytics