SAN DIEGO, CA — (Marketwired) — 09/10/13 — SoCoCare, the leading all-in-one provider of social engagement for customer care solutions, announced today that it has developed support packages handling English, French, Spanish, German and over one hundred other single byte languages."There are few barriers that stand in the way of consumers who turn to self-publishing on social media for customer care, and now, there are no Language barriers either," said Lance Fried, CEO of SoCoCare.
SAN DIEGO, CA — (Marketwired) — 09/03/13 — SoCoCare, the leading all-in-one provider of social media engagement for customer care and sales solutions, announced today that CallTower, the leading provider of cloud-based, enterprise-class unified communications solutions, has deployed SoCoCare as their company-wide social engagement solution for all of their customer facing departments.CallTower identified their need to blend sales, marketing, and management functions into the same social enga
SAN DIEGO, CA — (Marketwired) — 08/12/13 — SoCoCare, the leading all-in-one provider of social media engagement for customer care solutions, announced today that a leading business process outsourcer (BPO) has selected SoCoCare to provide social engagement for customer care infrastructure to service their Fortune 500 customers."We are pleased that after a thorough evaluation of available solutions, SoCoCare was chosen as the most advanced and logical fit," said Lance Fried, CEO of
Customers Can Now Leverage Automatic Social Spam Control, Sentiment, Clustering, and More to Improve Social Customer Care; SoCoCare Taps Into the Power of Social and Mobile Cloud Technologies to Help Businesses Accelerate Their Customer Company Transformation
SAN DIEGO, CA — (Marketwired) — 06/03/13 — SoCoCare, the all-in-one solution provider of cloud-based social engagement for customer care, today announced that Phone.com has deployed SoCoCare-s Social CIM as their company-wide social care solution. SoCoCare consolidates customer blog posts, articles, and social network commentary into one, unified listening and engagement platform.Phone.com provides cost-effective communications services to small businesses nationwide and has made customer se
BONITA SPRINGS, FL — (Marketwire) — 02/11/13 — SoCoCare, a leading provider of cloud-based customer service software, today announced the launch of Social CIM (Customer Interaction Management), an all-in-one social engagement for customer care offering.Social CIM has been developed specifically for customer care agents, supervisors and managers whose main focus is providing customer care over multiple social channels. The cloud-based offering rolls-up listening, engagement and social analy
