Evaluation Based on Completeness of Vision and Ability to Execute; Vertical Solutions Also Listed in "Magic Quadrant for the CRM Customer Engagement Center"
First Annual fruDevCon Produces Hack-a-Thon Winner, Multiple Breakout Sessions and Insights From Keynote Speaker Fred Luddy, Founder and CPO of ServiceNow
Research Examines Contact Center Optimization of Voice-Based Interactions
fruDevCon to Feature Two Days of Expansive Training and Expert Advice for Extending the ServiceNow Platform and Moving IT Service Management to the Cloud
Como to Spearhead Firm-s Professional Services Practice; Joins Fellow New Hires Jon Borg-Breen, Vice President of Operations and Larry Fleischman, Director of Marketing
Acquisition Extends Security of Mobile BYOD, Enables Cloud-Based Central Management of Corporate Apps and Data on Personal Devices
New Customer Engagements, Expanding Partner Ecosystem and Strategic Hires Set the Course for a Banner Year Ahead
Research Examines Planning and Forecasting Alignment, Customer Analytics, CXM, Workforce Optimization, Profitable Customer Service
Theme of 8th Annual CSO Summit, Being Held October 22-23 in Boston, Is "Gr8 Service and the Customer Experience"
From production via logistics and transport to service management: in the planning stages as well as when it comes to the execution quick and precise documentation and data collection is crucial. The solution: eMODAT Service, the latest development of the IT experts of Devacon from Ahrensfelde on the outskirts of Berlin. The clever software allows controlling working and business processes effortlessly via smartphone and tablet. It is not least field workers in mechanical engineering who benefit