Mattersight Announces Spanlink Communications as a New Channel Partner
CHICAGO, IL — (Marketwired) — 04/29/13 — Mattersight Corporation (NASDAQ: MATR), a leading provider of enterprise analytics, today announced that it has formed a partnership with Spanlink Communications, Inc., a Cisco partner focused on designing, implementing, and supporting contact center and customer collaboration solutions, to resell its Predictive Behavioral Routing solution. matches customer calls with the best available contact center agent based upon communication preferences, perso