Avaya Unveils Turnkey Solution for Proactive Management of the Customer Experience for Mid-Size Contact Centers
SANTA CLARA, CA — (Marketwired) — 06/03/13 –Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience managementSupports mid-size contact centers with 25-250 agents and up to 500 trunksRapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutionsAvaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and managem