c.a.p.e. IT introduces the new module widespread incident for helpdesk OTRS 4. One cause – many trouble reports?
The c.a.p.e. IT GmbH, the specialist for OTRS and IT service, released the module KIX-Widespread-Incident for version 4 of the OTRS, formerly known as Open Ticket Request System. It makes it easier to document and proceed many similar trouble reports of many end users, when the cause for the trouble reports is the same.