capeIT brings VMware integration and further functional extensions for OTRS
The service system OTRS can be integrated natively with VMware vCenter, a live overview of critical key performance indicator (KPI) and a kanban view for task management.
cape IT breathes new life into service management – A fork of OTRS rises
The software service provider c.a.p.e. IT GmbH will split off its product KIX4OTRS from the present OTRS base and change it into an independent software. The further development of the open source service management is planned as cooperation with a community and partner network.
c.a.p.e. IT introduces the new module widespread incident for helpdesk OTRS 4. One cause – many trouble reports?
The c.a.p.e. IT GmbH, the specialist for OTRS and IT service, released the module KIX-Widespread-Incident for version 4 of the OTRS, formerly known as Open Ticket Request System. It makes it easier to document and proceed many similar trouble reports of many end users, when the cause for the trouble reports is the same.
New OTRS modules for IT security, Instant Messaging and integration with wiki – Service management grows
During the CeBIT 2015, the c.a.p.e. IT GmbH presents three new modules extending Open Source product KIX4OTRS. The basis for (IT) Service Management and classic Customer Care Center can be integrated with Security Management System verinice, Instant Messaging and Wiki systems.
capeIT advices to migrate from HelpDesk OTRS on Windows basis and offers migration to Linux and support
OTRS and KIX4OTRS are better on Linux: The Windows-based OTRS systems have worse performance than OTRS systems installed on Linux. A migration from Windows to Linux brings a lot of advantages.
Functions from the most important community module KIX4OTRS flow again into the service desk OTRS 4
The functions from its widely established products and the most important community module KIX4OTRS flow into OTRS 4 again and c.a.p.e. IT takes it as recognition of its innovation strength
c.a.p.e. IT still offers extended support for service desk OTRS
The OTRS specialist from Chemnitz will still and unmodified provides support and further services for HelpDesk OTRS – independently of use of capeIT–s own development KIX4OTRS
cape IT combines the new OTRS basis with an improved release cycle of the open source helpdesk
Continuity and sustainability of the Open Source solution KIX4OTRS
Chemnitz, 12.12.2014 – The release of OTRS 4.0 of the Open Ticket Request Systems (OTRS) is a basis for the worldwide biggest extension KIX4OTRS 7 by the c.a.p.e. IT GmbH. It is also an occasion for the (IT) service management professional to announce publishing of bugfixes and feature releases more often as well as to confirm the support for its versions and the framework long-dated and more sustainably than until now.
capeIT ports servicedesk KIX4OTRS into a release 6.1
Enhancement within ergonomics, portability and data security in the service management
From Chemnitz to China – cape IT wins the first cooperation and sales partner beyond Europe
The c.a.p.e. IT GmbH from Chemnitz won a new partner Xi–an Dian Tong Software Co. Ltd. from China. The company will deploy the product KIX4OTRS and the additional OTRS modules of cape IT on the Chinese market. Complementary, the company will provide services as consulting, trainings, development and support. The company will also translate KIX4OTRS into Chinese starting with the software version 6.0. Translations for further OTRS modules will follow. Both companies talk intensively about f