Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative
Benefits administration outsourcing company implements ContactWorld to enhance customer service and contact centre efficiency
NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations
LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful.
NewVoiceMedia wins 2017 Best in Biz Award for Enterprise Product of the Year
LONDON, 26 July 2017 – NewVoiceMedia today announced that its ContactWorld solution has been named an Enterprise Product of the Year in the Best in Biz Awards 2017 International, the only independent global business awards programme judged each year by prominent editors and reporters from top-tier publications around the world.
Almost 300 public and private companies hailing from all sectors of the global economy from more than 30 countries competed in Best in Biz Awards’ fifth annual internati
NewVoiceMedia wins TMC’s 2017 Communications Solutions Products of the Year Award
ContactWorld solution recognised for exceptional innovation
LONDON, July 18 2017 — NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its premier solution, ContactWorld, has received TMC’s 2017 Communications Solutions Products of the Year Award.
TMC is a global, integrated media company and leading source of news for the communications and technology industries. Its Co
NewVoiceMedia named by Forbes as one of world–s top 100 cloud companies
LONDON, 11 July 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has for the second consecutive year been named in the Forbes 2017 Cloud 100, the definitive list of top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners.
“We are honoured to be included in this prestigious list of leaders in cloud technology for the second y
NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions.
NewVoiceMedia recognised among Companies to Inspire Britain 2017
LONDON, 30 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked among the London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’ for the third consecutive year.
FCR Media to transform sales and service performance with NewVoiceMedia
LONDON, 27 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that FCR Media Belgium NV has chosen its ContactWorld platform to enhance its customer service experience and sales performance throughout Belgium.
Following an independent market evaluation, Antwerp-based digital marketing agency FCR Media Belgium NV signed an agreement for ContactWorld to unify its cu
Selectra selects NewVoiceMedia as its preferred contact centre partner
Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout Europe
Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience.