Nemertes– analysis of digital transformation in the contact center, detailed use cases, and how it affects the overall customer experience
PHOENIX, AZ — (Marketwired) — 05/03/16 — Customer engagement is becoming a part of everyone–s job in the enterprise. Among the most effective methods through which to facilitate collaboration between all of the business units that touch the customer is to empower agents with unified communications and collaborations (UC&C) solutions.This seamless collaboration, which improves operational efficiency and customer satisfaction, is possible even when those collaboration tools come from a ve