NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience

By on    TeleCom  

LONDON, March 8, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced its Spring ’17 release today, unveiling major enhancements to its intelligent communications platform that will optimise its customers’ contact centre management and operations, enabling them to deliver a more efficient customer experience.

While NewVoiceMedia updates its ContactWorld platform every week, as

French Frequency Regulatory Authority ANFR selects LS telcom for the provision of a national frequency management system

By on    TeleCom  

Paris France, Lichtenau / Baden, Germany – February 28, 2017 – LS telcom announces that the French National Frequency Agency ANFR has selected its automated spectrum management platform SPECTRA to build, in stages, a new unified spectrum management system called SURF.

The choice of SPECTRA is the result of a public consultation based on a competitive dialog, during which bidders provided test systems (proof of concept) that were thoroughly tested. The ANFR was able to choose the solution that b

Gaining operational insights into quality data could change the dynamics of quality management, says InfinityQS

By on    Computer & Software  

InfinityQS International, Inc., the global authority on data-driven enterprise quality, is galvanizing manufacturers to seek quality management systems that give them the necessary operational insights and visibility to proactively improve operations and product quality.

In a new research paper, InfinityQS says that the key to overcoming the reactive tasks that take up so much of the time and productivity of the quality management sector is to gain visibility over all quality data produced by

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