lagan Archives - So-Co-IT

KANA Launches Next-Generation LAGAN Enterprise Customer Service Suite for Cost-Effective, Omni-Channel Public Sector Engagement

By Publisher on June 18, 2013 CRM, Picture Gallery, Software

Major New Release Features Knowledge Management, Employee Mobile, Web Self-Service and Enhancements to Case Management and Integration Capabilities

KANA to Speak on Mobile, Social Customer Service for the Utilities/Public Sector Collaborative Contact Center at CS Week 311 Synergy Group

By Publisher on April 29, 2013 CRM, Picture Gallery, Software

Dialogue Will Focus on Addressing the Full Depth and Breadth of Customer Service Requirements in a Seamless and Omni-Channel Manner for Exceptional Citizen Service

KANA Announces Speaker Lineup for CITIZEN 2013, the Industry-s Premier Digital Citizen Engagement and Government Service Event

By Publisher on March 19, 2013 CRM, Picture Gallery, Software

Industry Experts Slated to Speak Include Martha Lane Fox, UK Digital Champion at the Cabinet Office and Chair for the Go On UK Initiative

City of Boston Leverages KANA Lagan CRM, Mobile Functionality and Social Media to Respond in the Wake of Superstorm Sandy

By Publisher on January 30, 2013 Picture Gallery, Software

Technology Assists Workers in Tackling More Than 700 Downed Tree and 300 Downed Wire Reports and Respond to More Than 4,600 Phone Calls on the Day of the Storm