During the CeBIT 2015, the c.a.p.e. IT GmbH presents three new modules extending Open Source product KIX4OTRS. The basis for (IT) Service Management and classic Customer Care Center can be integrated with Security Management System verinice, Instant Messaging and Wiki systems.
New Features Cut Through the Clutter to Provide a Rich, Personalized Experience
When looking for answers to commonly asked questions, software users are often driven to a user manual that may be outdated – or to an online, static FAQ section of a website. Ungerboeck Software is taking a new and better approach to helping customers find the answers they need to questions about the software. Drawing on the vast knowledge of their customer base, and incorporating best practices, Ungerboeck Software has introduced an interactive Knowledge Base that allows users to search for in
SAN DIEGO, CA — (Marketwire) — 06/07/12 — MindTouch, the company dedicated to creating the world-s best self-service help experiences, announced today that its social help system now integrates with SalesForce.com Help Desk and support ticketing to dramatically improve support agents- efficiency and customers- help experiences.The MindTouch social help platform is revolutionizing the user manual and SaaS customer experiences through a web-based environment that includes a knowledge base, he