Wheatley Group Selects KANA Enterprise as Its Customer Service Cornerstone
KANA Aids Tenant Support and Property Management Complexities of Growing Housing Group
City of Winnipeg, Canada, Deploys Citizen Mobile Application Powered by KANA
First North American LAGAN Customer Mobile Implementation Extends 311 Services to Out-and-About Residents; Streamlines 24/7 Reporting and Fulfillment of Community Improvement Requests
KANA and thinkJar Examining Multichannel Customer Service at CRM Evolution
KANA Also Showcasing Its New Customer Service Solutions to Conference Attendees
Omni-Channel Service Important for Improving Customer Experience According to Independent Research
Proliferation of Communication Options Increases Service Complexity as Customers Demand Consistency Across Multiple Channels; 71 Percent Say Valuing Their Time Is Most Important
KANA Connect European Conferences to Convene World-Renowned Business Leaders and Customer Service Strategists
Olympic Gold Medalist, Corporate Leadership Authority and Customer Conversation Expert to Keynote the Annual KANA Customer Conferences in the Netherlands and United Kingdom
Local Governments See the Rise of -Roamworking-
Government Employees Are Turning to Mobile Technology to Meet Increasing Demands on Time; Percentage of UK Businesses Using Mobile Technology Soars
KANA Makes Mobile Mainstream for Main Street
LAGAN Employee Mobile Improves Efficiency for Public Sector and Local Government Employees in the Field, Democratizing Mobile Computing
Social Housing Landlords Fear Potential for Mass Rental Arrears
Research by KANA Shows Housing Associations Have Addressable Opportunities to Reduce Administration Costs With -Digital First- Technologies Including Web and Mobile Channels
KANA Launches Next-Generation LAGAN Enterprise Customer Service Suite for Cost-Effective, Omni-Channel Public Sector Engagement
Major New Release Features Knowledge Management, Employee Mobile, Web Self-Service and Enhancements to Case Management and Integration Capabilities
The 70 Million GBP Question: “Why Don-t Governments Give Quicker Answers?”
UK Local Governments Could Save 70 Million GBP a Year With Better Knowledge Management Systems; KANA Software, Inc. Sponsoring Citizen 2013 Conference to Inform and Advise Public Sector Personnel