Telecom Giant eircom Dials Up Customer Service With KANA Enterprise
Ireland-s Largest Telecom Provider Sees 156 Percent Customer Loyalty Increase via End-to-End Knowledge Sharing
TYME Is Money When It Comes to Customer Service: Mobile Banking Provider Using KANA Enterprise to Support Millions of Customers
Full Customer Engagement Center Deployed by KANA in 10 Weeks
Consumers Experience “Groundhog Day” Syndrome When Filing Customer Service Complaints
New Research Reveals Consumers Waste 6.5 Hours Annually, Also Details Which Customers Gripe Most and via Which Channels, and How Much Repetition Is Needed to Ultimately Gain Resolution
Super-Consumers Spend a “Fraughtnight” Each Year Getting Customer Service and Resolving Complaints
Omnibus Research for KANA Finds Consumers Spend 10 Days Waiting in Line and More Than Two Days Complaining Each Year; Consumers Adept at Using Digital Channels to Get and Complain About Service
Email Response Found to Be Delivering Second-Class Customer Service
59 Percent of Organisations Take More Than One Working Day to Respond to Email Complaints
KANA Takes Government Online to Empower Digital First Citizen Engagement
LAGAN Web Self-Service Eliminates Barriers of Bringing Government to the People With Anytime, Anywhere Access to Services via Desktops, Smartphones, Tablets and Social Networks
1-800-FLOWERS.COM CEO Jim McCann Cites Focus on Customer Experience as Key Catalyst for Business Growth
Jim McCann Keynotes KANA Connect North America Annual Customer Conference; 1-800-FLOWERS.COM Using KANA Cloud Customer Service Technology
New Orleans — Epicenter for Economic Revival — Provides Inspiration for Customer Service Deliberation at KANA Connect User Conference
LAGAN Technology From KANA and NOLA 311 Make It Easy in the Big Easy for Citizens, Residents and Businesses to Access Government Information and City Services
UK Organisations Set to Experience Demographic “Whinebomb”
Omnibus Polling Indicates Organisations Will Face Tidal Wave of Public Complaints as Social Media-Savvy People Enter Their Peak Complaint Years
Wipro and KANA Form Strategic Partnership to Strengthen Global Customer Service Solutions and Implementation
Partnership Pairs Wipro-s Consulting, Integration, and Domain Expertise With KANA Enterprise to Accelerate Deployments for Large Global Insurers