PISCATAWAY, NJ — (Marketwired) — 04/19/16 — The VoiceXML Forum is pleased to announce the launch of the VoiceXML 2.1 competency-based certification for IVR developers. VoiceXML developers will be able to attest to their skills and expertise within the IVR community and to potential employers.The VoiceXML Forum is the global industry leader that works to accelerate the adoption of VoiceXML and adjacent technologies since its inception in 1999. The Forum–s Education Committee selected the mos
SANTA CLARA, CA — (Marketwired) — 10/21/14 –Awards include the 2014 Market Share Leadership for Interactive Voice Response and the 2014 Market Share Leadership in Inbound Contact Center RoutingAvaya today announced that it has received two market leadership awards from industry analyst firm Frost & Sullivan. The awards cover key technologies for facilitating customer engagement between businesses and organizations and the customers that they serve.The 2014 Frost & Sullivan North Ameri
Carrier-Grade, End-to-End Solution Enables Call Tracking, Real-Time IVR, Automated Outbound Voice Marketing Including SMS, Click-to-Call and Integration Into any Business Application or CRM Solution
CHELMSFORD, MA and PHOENIX, AZ — (Marketwired) — 10/24/13 –, a leading provider of fully-integrated , , and solutions, today announced the addition of a new North America channel partner, Waterfield Technologies, a leading provider of voice and mobile customer interaction solutions. Waterfield Technologies, which served as Voxeo-s Master Reseller, now strengthens Aspect-s robust channel partner program as well with their ability to deliver custom software development, self service automation
PHOENIX, AZ — (Marketwired) — 08/15/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, and Voxeo, the leading provider of Unlocked Communications solutions and now an Aspect company, will debut for the first time as an integrated company at SpeechTEK, CRM Evolution and Customer Service Experience Conference taking place August 19-21, 2013 at the Marriott Marquis in New York City. Aspect recently acquired Voxeo in Ju
COLOGNE, GERMANY and LONDON, UNITED KINGDOM — (Marketwired) — 08/07/13 –the leading provider of Unlocked Communications solutions, and now an Aspect company, today announced that it has joined forces with BT, a global leader in managed networked IT services, to provide clients around the world with low-cost, low-risk, cloud interactive voice response (IVR) and automated self-service solutions that can be accessed via phone, web, text and social media channels.BT uses Voxeo Prophecy and CXP (f
PHOENIX, AZ — (Marketwired) — 07/26/13 –, a leading provider of fully-integrated , , and solutions, today announced it has completed the acquisition of Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes. The acquisition will add $50 million in annualized revenue and contribute to Aspect-s bottom line. Voxeo-s platform and global infrastructure will serve as the
PHOENIX, AZ — (Marketwired) — 07/10/13 –, a leading provider of fully-integrated , , and solutions, today announced it has entered into a definitive agreement to acquire Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes. Once complete, the acquisition is expected to significantly enhance Aspect-s ability to support cloud, hybrid and premise-based deployments w
