The software service provider c.a.p.e. IT GmbH will split off its product KIX4OTRS from the present OTRS base and change it into an independent software. The further development of the open source service management is planned as cooperation with a community and partner network.
BOSTON, MA — (Marketwired) — 05/19/15 — , the application management experts, today announced it has received ISO/IEC 20000-1:2011 certification across its operations. The comprehensive scope of the ISO 20000 certification aligns to ITIL service management best practices applied to TriCore–s Service Delivery organization. The certification represents a significant milestone in TriCore–s continued efforts in focusing on service quality management and the continuous improvement of its operat
Refreshed API Creates Roadmap for Strategic IT and Business Investments
Service-Flow Delivers Innovative IT Service Management (ITSM) Integration Service Utilizing Microservices Architecture With High Availability on the Stackato Platform
AccelOps 4.3 Helps Service Providers and Enterprises Make Their Public, Private and Hybrid Clouds Safer, Faster and More Reliable Than Ever
Global Market Expansion and New Product Innovations Contribute to 100% MSP Customer Growth for the Quarter
Enhancement within ergonomics, portability and data security in the service management
The c.a.p.e. IT GmbH from Chemnitz won a new partner Xi–an Dian Tong Software Co. Ltd. from China. The company will deploy the product KIX4OTRS and the additional OTRS modules of cape IT on the Chinese market. Complementary, the company will provide services as consulting, trainings, development and support. The company will also translate KIX4OTRS into Chinese starting with the software version 6.0. Translations for further OTRS modules will follow. Both companies talk intensively about f
Customers in Variety of Industries fuel AccelOps– Strong Growth of 58 Percent for Fiscal Year
AccelOps– Easy-to-Configure Platform Allows Complete Visibility Into Bank–s IT Security