capeIT brings VMware integration and further functional extensions for OTRS
The service system OTRS can be integrated natively with VMware vCenter, a live overview of critical key performance indicator (KPI) and a kanban view for task management.
cape IT breathes new life into service management – A fork of OTRS rises
The software service provider c.a.p.e. IT GmbH will split off its product KIX4OTRS from the present OTRS base and change it into an independent software. The further development of the open source service management is planned as cooperation with a community and partner network.
c.a.p.e. IT introduces the new module widespread incident for helpdesk OTRS 4. One cause – many trouble reports?
The c.a.p.e. IT GmbH, the specialist for OTRS and IT service, released the module KIX-Widespread-Incident for version 4 of the OTRS, formerly known as Open Ticket Request System. It makes it easier to document and proceed many similar trouble reports of many end users, when the cause for the trouble reports is the same.
c.a.p.e. IT still offers extended support for service desk OTRS
The OTRS specialist from Chemnitz will still and unmodified provides support and further services for HelpDesk OTRS – independently of use of capeIT–s own development KIX4OTRS
cape IT combines the new OTRS basis with an improved release cycle of the open source helpdesk
Continuity and sustainability of the Open Source solution KIX4OTRS
Chemnitz, 12.12.2014 – The release of OTRS 4.0 of the Open Ticket Request Systems (OTRS) is a basis for the worldwide biggest extension KIX4OTRS 7 by the c.a.p.e. IT GmbH. It is also an occasion for the (IT) service management professional to announce publishing of bugfixes and feature releases more often as well as to confirm the support for its versions and the framework long-dated and more sustainably than until now.
capeIT ports servicedesk KIX4OTRS into a release 6.1
Enhancement within ergonomics, portability and data security in the service management
From Chemnitz to China – cape IT wins the first cooperation and sales partner beyond Europe
The c.a.p.e. IT GmbH from Chemnitz won a new partner Xi–an Dian Tong Software Co. Ltd. from China. The company will deploy the product KIX4OTRS and the additional OTRS modules of cape IT on the Chinese market. Complementary, the company will provide services as consulting, trainings, development and support. The company will also translate KIX4OTRS into Chinese starting with the software version 6.0. Translations for further OTRS modules will follow. Both companies talk intensively about f
Central ServiceDesk KIX4OTRS in the Univention App Center
The company c.a.p.e. IT delivers KIX4OTRS 6.0 as a flexible ServiceDesk software for Univention App Center. The offered ServiceDesk includes among all ergonomic user interfaces developed from the best practice and extended integration possibilities for external data. KIX4OTRS 6.0 can be installed within few clicks and integrates itself completely into the Univention Corporate Server (UCS).
The professional helpdesk solution Spider Incident now also in the cloud
The brainwaregroup launches now its successful product Spider Incident as attractive cloud solution. The data storage in Switzerland or Germany and system maintenance by the manufacturer ensures high data security and a constantly updated platform.
Use the best ticketing system at a monthly fixed price or a slim free version and take advantage of a clearly calculable and transparent cost structure.
Helpshift Debuts World-s First Native Help Desk for Mobile Applications
Helpshift Enables Businesses of All Sizes to Provide Unparalleled In-App Mobile Customer Service and Support While Dramatically Reducing Costs and Increasing Customer Satisfaction