World-s Leading Brands Coming to New Orleans for KANA Connect 2013
1-800-FLOWERS.COM Founder and CEO Jim McCann and Customer Experience Expert Jeanne Bliss to Headline KANA Connect North America Annual Customer Conference
KANA Express Makes Omni-Channel Customer Service Accessible and Affordable for the Mid-Market
New User Interface, Advanced Analytics and International Language Support Help Mid-Market Businesses Differentiate With Cloud Customer Service
KANA Launches Next-Generation LAGAN Enterprise Customer Service Suite for Cost-Effective, Omni-Channel Public Sector Engagement
Major New Release Features Knowledge Management, Employee Mobile, Web Self-Service and Enhancements to Case Management and Integration Capabilities
“The Rise of e-Cacia Avenue” UK Businesses Are Seriously Underestimating the Technological Capabilities of Customers According to New Research
The Average UK Adult Has Used 7.4 Different Electronic Communication Channels in the Past Six Months
“Ohm Sweet Ohm” The Average UK Home Uses 7.4 Channels of Communication
The Fixed-Line Phone Falls to Fifth in the League Table of Communication Methods; Facebook and Fixed-Line Phone Use Neck and Neck; Social Consumers Are Leaving Many Businesses Flat-Footed
KANA Announces Global Customer Award Winners for Public Sector
Winners Represent the Foremost Government Service Organizations Demonstrating Innovation in the Delivery of Online and Multichannel Citizen Service
KANA Announces Global Customer Award Winners for Commercial Sector
Accolades Recognize Organizations Defining the Next-Generation of Customer Service and Customer Experience Management
KANA Announces Connect Customer Conference Dates and Locations, Opens Registration
World-s Best Known Brands and Leading Public Sector Entities to Convene in North America and Europe This September to Explore Best Practices and Advance Customer Service Strategies
KANA Enterprise Customer Service Suite Named a 2013 Top 15 CRM Award Winner by ISM
KANA Cited for Aiding Strategic Decision-Making With Unified Sales, Customer Service and Marketing Functionality
Luceo Solutions to Share Five Best Practices for Creating an Outstanding Applicant Experience in Upcoming Webinar
CHICAGO, IL — (Marketwire) — 12/05/12 –, provider of recruiting technology that takes the challenges out of hiring great talent, and Dr. Sanja Licina, senior director of Talent Intelligence & Consulting for CareerBuilderWill lead a complimentary, 30-minute webinar titled "Five Ways to Create an Outstanding Applicant Experience."Tuesday, December 11, 2012 at 11:00 a.m. EST (10:00 a.m. CST/9:00 a.m. MST/8:00 a.m. PST)To register for this event, please visit:Over the last several y