Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion.
London, U.K. – June 1st, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides ac