GENBAND Partners With Enghouse Interactive to Extend Its Enterprise Contact Center Ecosystem

GENBAND Partners With Enghouse Interactive to Extend Its Enterprise Contact Center Ecosystem

PHOENIX, AZ — (Marketwired) — 08/04/16 — is proud to announce the successful integration and interoperability testing between Enghouse Interactive Contact Center: Enterprise (CCE) version 9 and the GENBAND Application Server (AS) version 11.2. CCE is available immediately through authorized partners to provide award-winning omni-channel interaction management to sophisticated enterprise customers worldwide.Enghouse Interactive–s Contact Center: Enterprise is a highly adaptable, omni-channe

Blair Pleasant of COMMfusion Joins Enghouse Interactive for Webinar on June 23, 2016: “Improving the Customer Experience by Improving the Agent Experience”

Blair Pleasant of COMMfusion Joins Enghouse Interactive for Webinar on June 23, 2016: “Improving the Customer Experience by Improving the Agent Experience”

PHOENIX, AZ — (Marketwired) — 06/22/16 — There is an undeniable connection between happy agents and happy customers, making it important to pay equal attention to creating happy agents to improve the customer experience.The same focus areas of the customer experience directly translate to the agent, such as providing the agent insight to the customer journey and providing the agents with an omni-channel environment to work in.to engage one of the industry–s foremost analysts who will:Explor

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