ConvergeOne Honors Enghouse Interactive With Enterprise Mid-Market Award for Excellence
Delivering Business Value to the Mid-Market Through UC Integration, Lower TCO and Quality Customer Interactions
Nemertes Research Analyst, Lisa Durant Joins Enghouse Interactive for Webinar: “Enhancing Customer Engagement with UC and Collaboration Tools”
PHOENIX, AZ — (Marketwired) — 05/03/16 — Customer engagement is becoming a part of everyone–s job in the enterprise. Among the most effective methods through which to facilitate collaboration between all of the business units that touch the customer is to empower agents with unified communications and collaborations (UC&C) solutions.This seamless collaboration, which improves operational efficiency and customer satisfaction, is possible even when those collaboration tools come from a ve
Mtel Increases Market Leadership With Enghouse Interactive Contact Center: Service Provider 7.2
Latest Iteration of Multi-Tenant Solution Delivers Omni-Channel Functionality From the Cloud, User-Friendly TouchPoint Interface, and Lowers TCO
Enghouse Interactive Unveils Major Update to Contact Center: Enterprise (CCE)
PRC 3 of CCE Version 9 Empowers Agents With Blended Predictive Dialing in an Omni-Channel Universal Queue That Improves Efficiency While Saving Resources; Seamless Customer Interactions Are Also Better Enabled With an Easy and Quick New Way of Viewing Interactions of All Types in Our Customer Timeline