[24]7 to Present Innovative Customer Experience Solutions at SpeechTEK 2013
![[24]7 to Present Innovative Customer Experience Solutions at SpeechTEK 2013](https://www.so-co-it.com/wp-content/uploads/288172.jpg "[24]7 to Present Innovative Customer Experience Solutions at SpeechTEK 2013")
Company Executives Will Highlight the Enhanced Role of Speech and Omnichannel Communication to Improve Customer Experience
Ruby Receptionists Celebrates Ten Years of Rapid Growth
Virtual Receptionist Service Commemorates Ten Years of Fostering Meaningful Connections
Physician Practice Management Organization Selects Avaya Outbound Contact Express
SANTA CLARA, CA — (Marketwired) — 08/12/13 –Billing Services, Inc. implements turnkey outbound contact center solution for their midsize operation to handle billing and collectionsAvaya Outbound Contact Express now available as a subscription-based offering (OPEX) with all the same capabilities offered with standard purchasingAvaya today announced that leading physician practice management organization, , has chosen to maximize their contact center-s business impact. Avaya also announced a n
SFIMA Hosts Marketing Guru Peter Shankman
HARO Founder, Entrepreneur and Author to Discuss How Nice Companies Finish First
Efficiency Flows as Aspect Software Enhances the Productivity of the Greater Cincinnati Water Works Contact Center
PHOENIX, AZ — (Marketwired) — 07/30/13 –, a leading provider of fully-integrated , , and solutions, today announced that customer Greater Cincinnati Water Works (GCWW), a department of the city of Cincinnati, has improved service response rates and increased agent visibility using Aspect-s Unified IP® solution. The Greater Cincinnati Water Works delivers about 133 million gallons of water a day and provides service to more than one million people in Ohio and Kentucky.GCWW had been utiliz
Aspect Software Announces Completion of Acquisition of Voxeo
PHOENIX, AZ — (Marketwired) — 07/26/13 –, a leading provider of fully-integrated , , and solutions, today announced it has completed the acquisition of Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes. The acquisition will add $50 million in annualized revenue and contribute to Aspect-s bottom line. Voxeo-s platform and global infrastructure will serve as the
Local Governments See the Rise of -Roamworking-
Government Employees Are Turning to Mobile Technology to Meet Increasing Demands on Time; Percentage of UK Businesses Using Mobile Technology Soars
KANA Makes Mobile Mainstream for Main Street
LAGAN Employee Mobile Improves Efficiency for Public Sector and Local Government Employees in the Field, Democratizing Mobile Computing
Health Insurance Organizations Deploy LiveLOOK Co-Browse Technology to Be Ready for Increased Consumer Engagement
MATAWAN, NJ — (Marketwired) — 07/23/13 — , developer of the world-s most deployed , has significantly increased engagements with companies in the health insurance industry over the past six months. As PPACA-mandated are built and set to launch in October 2013, both carriers and state exchanges have provisioned LiveLOOK Co-Browse technology as a tool to better help online consumers entering the marketplace in the coming year."With an expected new entrants to the insurance marketplace c
UPDATE: Avaya Positioned as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 13th Consecutive Year
SANTA CLARA, CA — (Marketwired) — 07/18/13 –Only vendor consistently appearing in the Leaders Quadrant since its inceptionAnnual report covers infrastructure technologies for multichannel assisted and automated customer, employee and service supportPositioning based on completeness of vision and ability to executeAvaya announced today that it has been positioned in the Leaders Quadrant in the for 2013. This is the 13th consecutive year that Avaya has been placed in the Leaders Quadrant as th