PHOENIX, AZ — (Marketwired) — 09/17/13 –, a leading provider of fully-integrated , , and solutions, today announced the addition of MicroAutomation, a leading systems integrator of contact center automation solutions, as a new North America channel partner. MicroAutomation will add Aspect-s portfolio of products and technologies to their consulting and implementation services. The new agreement builds on the existing MicroAutomation and Voxeo relationship in which MicroAutomation became a le
PHOENIX, AZ — (Marketwired) — 08/27/13 –, a leading provider of fully-integrated , , and solutions, today announced Southwest Airlines will implement its full suite of customer contact and workforce optimization solutions through Aspect as it continues to strive to provide a superior customer service experience."This implementation is a huge, but necessary undertaking as part of our ultimate goal of offering a best-in-class customer experience both from an airline operations and contact
Customer Satisfaction Rises as Gamification Helps Motivate More Than 30,000 Service and Sales Personnel to Collaborate Using New Social Business Platform
MATAWAN, NJ — (Marketwired) — 08/20/13 — , developer of the world-s leading co-browse technology, announced today the immediate availability of its new In-App Co-Browsing capability. By adding co-browsing functionality within a native iOS application, companies now have an innovative new way to provide support to customers using those apps.LiveLOOK-s In-App Co-Browsing capability enables agents to instantly see the screen of a customer they are talking with via phone. By gaining this visibil
PHOENIX, AZ — (Marketwired) — 08/15/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, and Voxeo, the leading provider of Unlocked Communications solutions and now an Aspect company, will debut for the first time as an integrated company at SpeechTEK, CRM Evolution and Customer Service Experience Conference taking place August 19-21, 2013 at the Marriott Marquis in New York City. Aspect recently acquired Voxeo in Ju
![[24]7 Receives Star Performer Award From Speech Technology Magazine](https://www.so-co-it.com/wp-content/uploads/289254.jpg "[24]7 Receives Star Performer Award From Speech Technology Magazine")
