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SEATTLE, WA -- (Marketwired) -- 11/04/13 -- NetMotion Wireless --Clarence Foster, Director of Customer Support at , will discuss proven approaches to managing remote workers at the event being held in Denver, Colorado, November 13-15.Foster manages the NetMotion Wireless Technical Support and Customer Service teams, serving a large…
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CHELMSFORD, MA and PHOENIX, AZ -- (Marketwired) -- 10/24/13 --, a leading provider of fully-integrated , , and solutions, today announced the addition of a new North America channel partner, Waterfield Technologies, a leading provider of voice and mobile customer interaction solutions. Waterfield Technologies, which served as Voxeo-s Master…
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CHELMSFORD, MA and PHOENIX, AZ -- (Marketwired) -- 10/23/13 --, a leading provider of fully-integrated , , and solutions, today announced TantaComm will be joining the company-s North America channel partner program. A provider of interaction recording and performance management solutions for some of the leading global Business Process…
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Full Customer Engagement Center Deployed by KANA in 10 Weeks…
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Detailed Customer Experience Data Now Available in an Online Shopping Environment…
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New Research Reveals Consumers Waste 6.5 Hours Annually, Also Details Which Customers Gripe Most and via Which Channels, and How Much Repetition Is Needed to Ultimately Gain Resolution…
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Omnibus Research for KANA Finds Consumers Spend 10 Days Waiting in Line and More Than Two Days Complaining Each Year; Consumers Adept at Using Digital Channels to Get and Complain About Service…
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Leading Telecommunications Testing Provider Uses Contextual Knowledge Across the Salesforce Platform to Improve Customer Experience, Increase Agent Satisfaction and Optimize Customer Support Performance…
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SAN FRANCISCO, CA -- (Marketwired) -- 09/23/13 --Integration between Oracle Service Cloud (RightNow) and Avaya Customer Experience Management solutions will offer customers flexibility, easier implementation and a richer joint feature setEnables virtually seamless customer experience across multiple channelsCan provide easier, greater access to more comprehensive customer data to eliminate gaps…
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In Back-to-Back Years, Ruby Receptionists Ranks in the Top Three Best Small Companies to Work for by FORTUNE Magazine and Great Place to Work Institute…
