SEATTLE, WA — (Marketwired) — 11/04/13 — NetMotion Wireless –Clarence Foster, Director of Customer Support at , will discuss proven approaches to managing remote workers at the event being held in Denver, Colorado, November 13-15.Foster manages the NetMotion Wireless Technical Support and Customer Service teams, serving a large base of organizations across enterprise, public safety, utility, insurance and other markets. He is also responsible for the design, development and implementation
CHELMSFORD, MA and PHOENIX, AZ — (Marketwired) — 10/24/13 –, a leading provider of fully-integrated , , and solutions, today announced the addition of a new North America channel partner, Waterfield Technologies, a leading provider of voice and mobile customer interaction solutions. Waterfield Technologies, which served as Voxeo-s Master Reseller, now strengthens Aspect-s robust channel partner program as well with their ability to deliver custom software development, self service automation
CHELMSFORD, MA and PHOENIX, AZ — (Marketwired) — 10/23/13 –, a leading provider of fully-integrated , , and solutions, today announced TantaComm will be joining the company-s North America channel partner program. A provider of interaction recording and performance management solutions for some of the leading global Business Process Outsource (BPO) companies and large, enterprise contact centers, TantaComm will be adding Aspect-s Workforce Optimization suite to their portfolio of customer so
New Research Reveals Consumers Waste 6.5 Hours Annually, Also Details Which Customers Gripe Most and via Which Channels, and How Much Repetition Is Needed to Ultimately Gain Resolution
Omnibus Research for KANA Finds Consumers Spend 10 Days Waiting in Line and More Than Two Days Complaining Each Year; Consumers Adept at Using Digital Channels to Get and Complain About Service
Leading Telecommunications Testing Provider Uses Contextual Knowledge Across the Salesforce Platform to Improve Customer Experience, Increase Agent Satisfaction and Optimize Customer Support Performance
SAN FRANCISCO, CA — (Marketwired) — 09/23/13 –Integration between Oracle Service Cloud (RightNow) and Avaya Customer Experience Management solutions will offer customers flexibility, easier implementation and a richer joint feature setEnables virtually seamless customer experience across multiple channelsCan provide easier, greater access to more comprehensive customer data to eliminate gaps between planning and delivery and improve time to marketAvaya today announced that customers can now l
In Back-to-Back Years, Ruby Receptionists Ranks in the Top Three Best Small Companies to Work for by FORTUNE Magazine and Great Place to Work Institute
