Game-Changing Smart Device Tool Delivers Customers– Concerns and Needs in Real Time So Businesses Can Solve Them Fast; Satisfi Helps Businesses Address Customer Support Issues On-Site, Bypassing the Shame Game of Online Sounding Boards
PHOENIX, AZ — (Marketwired) — 12/11/13 –, a leading provider of fully-integrated , , and solutions, today announced that it has been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from Frost & Sullivan. The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry."Aspect has maintained its market leadership through a deep understanding of customer needs, its focus on proactive custome
PHOENIX, AZ — (Marketwired) — 11/20/13 –, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing more than a third of Americans (37 percent) would rather eat year-old fruit cake than have to contact customer service during the holidays. Perhaps this is because three out of four (74 percent) consumers think this experience is more of a hassle at this time than any other time of year — sentiments that may be hard to swallow for companies hoping
Coveo-s Breakthrough Application Brings Context-Aware Content From Multiple Social and Knowledge Sources Directly Into Salesforce Communities and Portals to Help Customers Collaborate and Solve Even Complex Challenges Quickly and Easily
Eight out of 10 Customers Would Recommend Cincom Software to Others
Application, Network and Content Security Technologies and Managed Security Customer Service Highlighted by SC Magazine Judges
[24]7 Survey Reveals That There Is a Disconnect Between the Enterprise and the Expectations of Connected Customers as It Relates to Context, Time and Effort
![[24]7 to Present on Big Data and Analytics at the 32nd ER International Conference on Conceptual Modeling (ER 2013)](https://www.so-co-it.com/wp-content/uploads/315078.jpg "[24]7 to Present on Big Data and Analytics at the 32nd ER International Conference on Conceptual Modeling (ER 2013)")
[24]7 Chief Scientist of Analytics & Data Sciences Discusses Big Data and Leveraging Predictive Analytics to Improve the Customer Experience
Ireland-s Largest Telecom Provider Sees 156 Percent Customer Loyalty Increase via End-to-End Knowledge Sharing
![[24]7 Executive Receives Big Data Thought Leader Award From World Brand Congress](https://www.so-co-it.com/wp-content/uploads/312219.jpg "[24]7 Executive Receives Big Data Thought Leader Award From World Brand Congress")
[24]7-s Chief Scientist and Global Head of Analytics and Data Sciences Recognized for His Leadership in Big Data and Customer Experience