AvMed Health Plans Provide Award-Winning Customer Service With Panviva
SupportPoint Cloud Achieves Top Score in Independent Evaluation
AvMed Health Plans Provide Award-Winning Customer Service With Panviva
SupportPoint Cloud Achieves Top Score in Independent Evaluation
Demand Metric: Align, Equip Customer Service Teams to Build Customer Loyalty and Advocacy
Panviva SupportPoint Cloud Assessed in Customer Engagement Technologies Study
Bloomfire Launches Global Partner Program
Enterprise Software Veteran Chad Gailey to Lead Business Development
Avaya and Google Collaborate on Contact Center Solutions for Businesses
SANTA CLARA, CA — (Marketwired) — 12/10/14 –Avaya today announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya–s expertise in customer engagement technologies with Google–s expertise in Web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact center operations.The initial project enables simple set-up of new agents and supervisors in any location, ideal for managing peak or
Integral Ad Science Wins Bronze for Best Biz Awards 2014–s Most Customer Friendly of the Year
NEW YORK, NY — (Marketwired) — 12/04/14 — , the leading global provider of actionable advertising intelligence for buyers and sellers of digital media, has been named a bronze winner in Best in Biz Awards 2014–s "Most Customer Friendly of the Year" category. Best in Biz Awards 2014 is the only independent business awards program judged by members of the press and industry analysts.Since 2009, Integral Ad Science has continually improved the company–s business model through initia
[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement
![[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement](https://www.so-co-it.com/wp-content/uploads/351082.jpg "[24]7 Makes Strategic Acquisition of IntelliResponse to Complete the Suite of Self-Service and Assisted Service Offerings for Customer Engagement")
Market Leader in Virtual Agents Has Track Record of Success With 160 Customers, 450+ Global Deployments in Financial Services, Telecommunications and Utilities
Wine Tasting Network Re-Launches at WineTasting.com
New Multi-Channel Network Offers Unique Customer Centric Experience
Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America
SANTA CLARA, CA — (Marketwired) — 10/21/14 –Awards include the 2014 Market Share Leadership for Interactive Voice Response and the 2014 Market Share Leadership in Inbound Contact Center RoutingAvaya today announced that it has received two market leadership awards from industry analyst firm Frost & Sullivan. The awards cover key technologies for facilitating customer engagement between businesses and organizations and the customers that they serve.The 2014 Frost & Sullivan North Ameri
U.S. Green Building Council Selects AnswerDash–s Contextual Website Help Technology to Power USGBC.ORG
AnswerDash Launches out of Stealth to Announce General Availability of Innovative, New Approach to Online Help for Mobile and Desktop Websites and Web Applications