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PHOENIX, AZ -- (Marketwired) -- 03/22/16 -- Today--s consumers have higher expectations and more preferences than ever before. As a result, the new norm is channel hopping, which requires contact centers to map out and support the entire customer journey from end-to-end to enable a holistic customer experience.for insight…
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PHOENIX AZ -- (Marketwired) -- 02/22/16 -- Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations on every interaction.to uncover how quality monitoring and real-time speech analytics bring a new level of precision to the customer experience.During the webinar, attendees will learn:to join our…
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Automated Phone Payment System Key to Cutting Costs; Maximizing Customer Satisfaction…
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Alexander Wareham of AAA Western and Central New York Recognized for Innovation, Technology and Leadership…
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Vendors-- Role Is Crucial in Helping Organizations in the Struggle to Meet Evolving Customer Service Expectations…
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Available Through the Zendesk App Marketplace or Standalone to Easily Add Live Chat, Voice, Video and Attachment Capabilities to Enhance the Customer Support Experience…
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Calabrio Honored for Innovation, Technology and Industry Leadership…
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Massive Momentum on the Heels of a Year of Exceptional Growth Is Expected to Make Calabrio Customer Connect the Highest-Energy Calabrio Event Yet…
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Technology Improves Customer Satisfaction and Call Center Operations Efficiency…
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More Employees Interact With Customers but Lack Information and Guidance…
