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Lenovo and Optus Select [24]7 Assist to Dramatically Improve Customer Chat Experience

Lenovo and Optus Select [24]7 Assist to Dramatically Improve Customer Chat Experience

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Breakthrough Sales and Customer Service Results Delivered by a Simplified Cross-Channel Experience, Powered by Big Data and Prediction…

Former Symantec Leader Bill Robbins Joins [24]7 as Chief Operating Officer

Former Symantec Leader Bill Robbins Joins [24]7 as Chief Operating Officer

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Proven Strategic Sales and Operations Leader to Manage Company-s Global Growth…

Virtual Agent Software Provider IntelliResponse Celebrates 150th Customer Win

Virtual Agent Software Provider IntelliResponse Celebrates 150th Customer Win

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Record Demand for Its Award-Winning Enterprise Virtual Agent Software Helps Company Achieve Industry Leading Milestone…

UNIT4 Business Software Announces 2013 Trends and Predictions

UNIT4 Business Software Announces 2013 Trends and Predictions

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Cloud-based Infrastructure, Innovation and Customer Service will be Important in 2013…

Aspect Software Introduces Bryan Sheppeck as Senior Vice President of Worldwide Sales

Aspect Software Introduces Bryan Sheppeck as Senior Vice President of Worldwide Sales

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CHELMSFORD, MA -- (Marketwire) -- 12/03/12 --, a leading provider of next generation and , today announced the appointment of Bryan Sheppeck as senior vice president of worldwide sales. Sheppeck, a communications industry veteran, is tasked with aligning Aspect-s sales and channel operations with the company-s renewed strategy and…

UserVoice CEO to Present on the Future of Customer Service at TFT12

UserVoice CEO to Present on the Future of Customer Service at TFT12

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CEO Richard White Presents on "The Customer Revolution & Why You Should Care" for Globally Attended ITSM Event…

Zingaya Launches WebRTC Version as It Continues U.S. Expansion

Zingaya Launches WebRTC Version as It Continues U.S. Expansion

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One-Click Calling Creates the Fastest Way to Contact Customer Service Desks…

UPDATE: Coveo and Sitecore Offer a More Personalized, Relevant Approach to Enterprise Search

UPDATE: Coveo and Sitecore Offer a More Personalized, Relevant Approach to Enterprise Search

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Organizations Can Achieve Increased Customer Engagement, Shorter Sales Cycles and More Efficient Customer Service…

KANA Announces New Lagan Offerings for Government-Citizen Engagement at KANA Connect UK 2012 Annual Customer Summit

KANA Announces New Lagan Offerings for Government-Citizen Engagement at KANA Connect UK 2012 Annual Customer Summit

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Newest Products Further Enhance the Company-s Leadership Position in the Government CRM Space in the UK, Australia and North America With Over 250 Government Entities Worldwide…

KANA Showcases Next Generation of Customer Service Experiences at Call Center & Customer Management Expo

KANA Showcases Next Generation of Customer Service Experiences at Call Center & Customer Management Expo

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SUNNYVALE, CA -- (Marketwire) -- 09/27/12 -- In only a few days, , a global leader in customer service solutions delivered on-premise or in the cloud and used by more 900 organizations worldwide, including half of the Global 100 and 250 government entities, will join the customer service elite…


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