Lenovo and Optus Select [24]7 Assist to Dramatically Improve Customer Chat Experience
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Breakthrough Sales and Customer Service Results Delivered by a Simplified Cross-Channel Experience, Powered by Big Data and Prediction
Former Symantec Leader Bill Robbins Joins [24]7 as Chief Operating Officer
Proven Strategic Sales and Operations Leader to Manage Company-s Global Growth
Virtual Agent Software Provider IntelliResponse Celebrates 150th Customer Win
Record Demand for Its Award-Winning Enterprise Virtual Agent Software Helps Company Achieve Industry Leading Milestone
UNIT4 Business Software Announces 2013 Trends and Predictions
Cloud-based Infrastructure, Innovation and Customer Service will be Important in 2013
Aspect Software Introduces Bryan Sheppeck as Senior Vice President of Worldwide Sales
CHELMSFORD, MA — (Marketwire) — 12/03/12 –, a leading provider of next generation and , today announced the appointment of Bryan Sheppeck as senior vice president of worldwide sales. Sheppeck, a communications industry veteran, is tasked with aligning Aspect-s sales and channel operations with the company-s renewed strategy and initiatives.Sheppeck brings over 20 years of sales leadership experience in high growth areas of communications to his new role. His focus will be to build world-clas
UserVoice CEO to Present on the Future of Customer Service at TFT12
CEO Richard White Presents on "The Customer Revolution & Why You Should Care" for Globally Attended ITSM Event
Zingaya Launches WebRTC Version as It Continues U.S. Expansion
One-Click Calling Creates the Fastest Way to Contact Customer Service Desks
UPDATE: Coveo and Sitecore Offer a More Personalized, Relevant Approach to Enterprise Search
Organizations Can Achieve Increased Customer Engagement, Shorter Sales Cycles and More Efficient Customer Service
KANA Announces New Lagan Offerings for Government-Citizen Engagement at KANA Connect UK 2012 Annual Customer Summit
Newest Products Further Enhance the Company-s Leadership Position in the Government CRM Space in the UK, Australia and North America With Over 250 Government Entities Worldwide
KANA Showcases Next Generation of Customer Service Experiences at Call Center & Customer Management Expo
SUNNYVALE, CA — (Marketwire) — 09/27/12 — In only a few days, , a global leader in customer service solutions delivered on-premise or in the cloud and used by more 900 organizations worldwide, including half of the Global 100 and 250 government entities, will join the customer service elite in London for the . There, the customer service industry will convene to explore the most innovative technologies in support of best practice customer experience strategies to drive customer satisfaction