Pegasystems Transforms Customer Service With Advanced Social Collaboration and Predictive Analytics
New Version of Customer Process Manager Delivers Next-Generation Customer Engagement Hub
Aspect Software to Present at J.P. Morgan Global High Yield & Leveraged Finance Conference
CHELMSFORD, MA — (Marketwire) — 02/21/13 –, a leading provider of next generation and , today announced that Bob Krakauer, Aspect-s Executive Vice President and Chief Financial Officer, will present at the J.P. Morgan Global High Yield & Leveraged Finance Conference in Miami Beach, Florida on Tuesday, February 26, 2013. The discussion will take place at approximately 4:40 p.m. EST at the Loews Miami Beach Hotel. The presentation also will be available after the event on .Aspect builds cu
KANA Positioned in the Leader Quadrant of the Gartner Magic Quadrant for CRM Web Customer Service Applications 2012 Report
Both KANA Enterprise and KANA Express Cloud-Based CRM Offering Move Up in This Year-s Report, as Key Acquisitions Boost Company Resources and Ability to Execute
Energy Customers- Biggest Complaint: Too Much Work Needed to Fix Service Issues
CINCINNATI, OH — (Marketwire) — 02/13/13 — Seventy-six percent of energy and utility customers say that speed — the ability to get information quickly and accurately — is very important in how they are serviced, according to a report released today by worldwide software provider, (), an IBM Premier Business Partner. The biggest complaint that these customers had was the need to participate in multiple interactions to resolve an issue followed by not being able to get through to anyone in
KANA Express Listed as a Market Pillar in Info-Tech Research Group-s Customer Service Market Landscape Report
KANA Brings the Benefits of Strong Knowledge Management and Customer Interaction Management to the Mid-Market
ClickFox Analysis Points to Increasing Complexity in Measuring Customer Experience
Increasing Investments in CRM Technologies Create Data Management Obstacles for Businesses
[24]7 Ranks in Top 50 on Forbes- “America-s Most Promising Companies” List
![[24]7 Ranks in Top 50 on Forbes- “America-s Most Promising Companies” List](https://www.so-co-it.com/wp-content/uploads/226851.jpg "[24]7 Ranks in Top 50 on Forbes- “America-s Most Promising Companies” List")
[24]7 Is Changing the World of Customer Service by Using Big Data and Prediction to Make Customer Interactions Simple
Aspect Software-s Unified IP 7.1 Receives TMC-s CUSTOMER Magazine-s Product of the Year Award
CHELMSFORD, MA — (Marketwire) — 02/06/13 –, a leading provider of next generation and , announced today that , a global, integrated media company, has named Aspect-s Unified IP 7.1 as a Magazine 2012 Product of the Year Award winner. The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, . The Product of the Year Awards recognize products that display vision, leadership and diligence in driving the evolution of the customer e
Coveo Receives TMC-s CUSTOMER Magazine-s Award for 2012 Product of the Year
Coveo for Salesforce Service Cloud Honored for Exceptional Innovation
RouteMatch Software Named as Finalist in 2013 Stevie(R) Awards for Customer Service
ATLANTA, GA — (Marketwire) — 01/28/13 — was named a Finalist today in the Front-line Customer Service Team of the Year category in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.The awards are presented by the Stevie® Awards, which organizes several of the world-s leading business awards shows including the prestigious International Business Awards.More than 1,100 entries from organiz