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Sage CRM Wins ISM 2013 Top 15 CRM Software Award in SMB Category

Sage CRM Wins ISM 2013 Top 15 CRM Software Award in SMB Category

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IRVINE, CA -- (Marketwired) -- 06/03/13 -- Sage North America today announced that Sage CRM was selected as a winner of ISM-s 2013 Top 15 CRM Software Awards in the small and medium sized business category."The winners of the 2013 Top 15 are the influencers in the CRM community…

KANA Announces Global Customer Award Winners for Public Sector

KANA Announces Global Customer Award Winners for Public Sector

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Winners Represent the Foremost Government Service Organizations Demonstrating Innovation in the Delivery of Online and Multichannel Citizen Service…

KANA Announces Global Customer Award Winners for Commercial Sector

KANA Announces Global Customer Award Winners for Commercial Sector

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Accolades Recognize Organizations Defining the Next-Generation of Customer Service and Customer Experience Management…

Helpshift Debuts World-s First Native Help Desk for Mobile Applications

Helpshift Debuts World-s First Native Help Desk for Mobile Applications

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Helpshift Enables Businesses of All Sizes to Provide Unparalleled In-App Mobile Customer Service and Support While Dramatically Reducing Costs and Increasing Customer Satisfaction…

Avaya Contact Center Customers Outpace the Industry Average According to Analyst Study

Avaya Contact Center Customers Outpace the Industry Average According to Analyst Study

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SANTA CLARA, CA -- (Marketwired) -- 05/21/13 --Avaya contact center customers deploy appropriate strategies to meet the challenges of serving more empowered consumersStudy shows analytical tools and access to data drive better service, performance gains and cost reductionsCompanies that are using Avaya Customer Experience Management (CEM) solutions are more likely…

Insite Software Earns Supply & Demand Chain Executive 100 Honors for B2B eCommerce Excellence

Insite Software Earns Supply & Demand Chain Executive 100 Honors for B2B eCommerce Excellence

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Award Submission Chronicles Successful Deployment of Custom Corrugated Packaging B2B eCommerce Site in Less Than 90 days for Customer Great Northern Corporation…

Intuitive Customer Experience Company [24]7 Acquires Social Commerce Firm Shopalize

Intuitive Customer Experience Company [24]7 Acquires Social Commerce Firm Shopalize

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Acquisition Adds Social Commerce Capabilities to Company-s Vision and Delivery of Omnichannel Customer Experience…

Coveo Named 2013 “Hot Company” Award Finalist

Coveo Named 2013 “Hot Company” Award Finalist

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Network Products Guide Recognizes Coveo for Superior Products, Executive Team and Performance…

The Lost Weekend: The British Spend Two “Bank Horrordays” per Annum Waiting in Queues or Waiting on the Phone for Service

The Lost Weekend: The British Spend Two “Bank Horrordays” per Annum Waiting in Queues or Waiting on the Phone for Service

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Every Year, British Adults Waste an Astonishing Combined 403,000 Years (or 5,000 Lifetimes) in Queues; New Queue-Busting Software Sets Out to Slash Waiting Times, Improve Service and Cut Administration…


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