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Coveo Transforms Search in Salesforce With New Salesforce Knowledge, SharePoint Online and Chatter Answers Connectors…
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Agreement to Include Onshore Customer Service Representatives and Expanded Staffing in Two Iowa Facilities…
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PHOENIX, AZ -- (Marketwired) -- 07/10/13 --, a leading provider of fully-integrated , , and solutions, today announced it has entered into a definitive agreement to acquire Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled…
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Individual Members of Support Team Also Honored for Contributions to Company-s Excellent Customer Service…
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CHICAGO, IL -- (Marketwired) -- 06/25/13 -- announced today that it is the recipient of a Cisco Partner Summit Geographical Region award for Services Partner of the Year, Central Region. Cisco unveiled the winners during its annual partner conference week in Boston, the week of June 3, 2013.The…
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Company Executives Will Highlight Intuitive Products That Enhance the Customer Journey…
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Leveraging Customer Feedback, Analytics and a Flexible B2B eCommerce Platform, CustomBoxesNow.com Enhanced Functionality Continues to Further Company-s Market Dominance…
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SANTA CLARA, CA -- (Marketwired) -- 06/24/13 --Customer perceptions shaped by the amount of effort required to obtain serviceRepeated, high effort experiences are more damaging to brand and revenue growth than good experiences are helpful66 percent of customers say they are likely to leave a company after high effort experienceAvaya…
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SANTA CLARA, CA -- (Marketwired) -- 06/17/13 --Avaya provides a complete set of contact center tools enabling HP to add a broad range of services that will evolve clients- customer service operationsAvaya announced today that Avaya Collaborative Cloud solutions are being used as the foundation for the new HP Customer…
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[24]7 Assist Is Part of a Multi-Channel Customer Experience and Sales Platform Bridging Online, Mobile, Social and Voice Channels…
