Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence

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Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence

PHOENIX, AZ — (Marketwired) — 07/10/13 –, a leading provider of fully-integrated , , and solutions, today announced it has entered into a definitive agreement to acquire Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes. Once complete, the acquisition is expected to significantly enhance Aspect-s ability to support cloud, hybrid and premise-based deployments w

LaSalle Solutions Wins Cisco Services Partner of the Year Award, Central Region

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LaSalle Solutions Wins Cisco Services Partner of the Year Award, Central Region

CHICAGO, IL — (Marketwired) — 06/25/13 — announced today that it is the recipient of a Cisco Partner Summit Geographical Region award for Services Partner of the Year, Central Region. Cisco unveiled the winners during its annual partner conference week in Boston, the week of June 3, 2013.The Cisco Partner Summit Geographical Region award recognizes exemplary partners who demonstrate best-in-class business practices and serve as a model to the industry within their respective region."Ci

Avaya Customer Effort Impact Study Reveals the Cost of Inconvenience

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SANTA CLARA, CA — (Marketwired) — 06/24/13 –Customer perceptions shaped by the amount of effort required to obtain serviceRepeated, high effort experiences are more damaging to brand and revenue growth than good experiences are helpful66 percent of customers say they are likely to leave a company after high effort experienceAvaya today announced the results of a Customer Effort Impact survey that highlights how the amount of work a customer exerts to obtain service affects business priorities

Avaya-s Collaborative Cloud Leveraged for HP Customer Engagement as a Service

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Avaya-s Collaborative Cloud Leveraged for HP Customer Engagement as a Service

SANTA CLARA, CA — (Marketwired) — 06/17/13 –Avaya provides a complete set of contact center tools enabling HP to add a broad range of services that will evolve clients- customer service operationsAvaya announced today that Avaya Collaborative Cloud solutions are being used as the foundation for the new HP Customer Engagement as a Service (CEaaS).Avaya Collaborative Cloud enables HP to evolve and augment their clients- customer service operations with proven, Avaya contact center technology de

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