BT Collaborates With Voxeo to Deliver Multi-Channel Cloud Customer Self-Service Solutions Worldwide

BT Collaborates With Voxeo to Deliver Multi-Channel Cloud Customer Self-Service Solutions Worldwide

COLOGNE, GERMANY and LONDON, UNITED KINGDOM — (Marketwired) — 08/07/13 –the leading provider of Unlocked Communications solutions, and now an Aspect company, today announced that it has joined forces with BT, a global leader in managed networked IT services, to provide clients around the world with low-cost, low-risk, cloud interactive voice response (IVR) and automated self-service solutions that can be accessed via phone, web, text and social media channels.BT uses Voxeo Prophecy and CXP (f

Tough Times Have Been Instrumental in Evolution of Retail Technology, Says Synqera

Tough Times Have Been Instrumental in Evolution of Retail Technology, Says Synqera

LONDON, UNITED KINGDOM — (Marketwire) — 03/15/13 — A tough economic climate has changed the shape of retail and the way in which customers shop – as well as having a considerable effect on retail technology innovations, says leading technology company Synqera. Although there has been a string of high street casualties in recent years, the fact that retailers have had to become much more savvy in their approach to attract and retain customers has played an important role in retail innovations

Pioneering In-Store Retail Technology Solution Showcased At EuroCIS

Pioneering In-Store Retail Technology Solution Showcased At EuroCIS

DUSSELDORF, GERMANY — (Marketwire) — 02/19/13 — Following a successful U.S launch, a loyalty marketing solution that helps retailers taps into a billion-Euro opportunity in-store is being introduced to Germany at leading trade show EuroCIS (19-21 February, Dusseldorf).The innovative Synqera platform uses Big Data analysis to generate highly personalized, data-driven content to shoppers in real time, as a tool to drive up-sell, cross-sell, and provide a better, more engaging customer experien