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Tim and Kris O--Shea bring a "Saturday Night Live for business," approach to understanding and overcoming challenges that impact workplace dynamics…
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First Mobile App for CX Executives Allows Leaders to Monitor Customer Journeys and Behavioral Trends Anytime, Anywhere…
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PHOENIX, AZ -- (Marketwired) -- 03/22/16 -- Today--s consumers have higher expectations and more preferences than ever before. As a result, the new norm is channel hopping, which requires contact centers to map out and support the entire customer journey from end-to-end to enable a holistic customer experience.for insight…
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Next-Gen Customer Experience Management (CEM) Software Puts Customer at the Heart of Business, Providing Unparalleled Insights and Sharing Tools…
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Increasing Investments in CRM Technologies Create Data Management Obstacles for Businesses…