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CHELMSFORD, MA -- (Marketwired) -- 06/27/13 --, a leading provider of fully-integrated , , and solutions, today announced the launch of Aspect Workforce Mobile, a mobile application designed to give contact center agents greater mobile access to Aspect-s® Workforce Management solution. Built on Aspect-s dynamic Applications Foundation which allows…
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CHELMSFORD, MA -- (Marketwired) -- 04/03/13 --, a leading provider of fully-integrated , , and solutions, today announced that an independent report from Nucleus Research found that customers deploying Aspect-s fully-integrated interaction and workforce optimization platform for enterprise contact centers experience boosted call center efficiency, reduced management costs while…
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CHELMSFORD, MA -- (Marketwire) -- 03/19/13 --, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing continued frustrations with companies- customer service, so much so that four in ten (42 percent) say they would rather experience a trip to the DMV than contact…
