customer-interaction-management Archives

Aspect Workforce Mobile Gives Workforce Management Mobility to the Agent Masses

By Publisher on June 27, 2013 Hardware

CHELMSFORD, MA — (Marketwired) — 06/27/13 –, a leading provider of fully-integrated , , and solutions, today announced the launch of Aspect Workforce Mobile, a mobile application designed to give contact center agents greater mobile access to Aspect-s® Workforce Management solution. Built on Aspect-s dynamic Applications Foundation which allows easily-configured innovative solutions through packaged functional components and APIs, the application provides contact center personnel access

Nucleus Research Finds Customers Experience Measurable ROI With Aspect-s Multichannel Interaction Management and Workforce Optimization Solutions

By Publisher on April 3, 2013 Hardware, Picture Gallery

CHELMSFORD, MA — (Marketwired) — 04/03/13 –, a leading provider of fully-integrated , , and solutions, today announced that an independent report from Nucleus Research found that customers deploying Aspect-s fully-integrated interaction and workforce optimization platform for enterprise contact centers experience boosted call center efficiency, reduced management costs while increasing employee retention, and improved customer satisfaction levels."Today, most companies focused on custom

Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships

By Publisher on March 19, 2013 Hardware, Picture Gallery

CHELMSFORD, MA — (Marketwire) — 03/19/13 –, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing continued frustrations with companies- customer service, so much so that four in ten (42 percent) say they would rather experience a trip to the DMV than contact customer care. Why so disgruntled? This could be in part because 64 percent agree they do not feel they are treated like valued customers when they interact with customer service. And, co