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In collaboration with design and strategy leader frog, Aricent offers customers a product life cycle approach to deliver AI-enabled products and services…
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Providing real-time quality of experience and consumption analytics across video, VoLTE, and mobile broadband vis-à-vis the network and the device…
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First Mobile App for CX Executives Allows Leaders to Monitor Customer Journeys and Behavioral Trends Anytime, Anywhere…
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With Itaca’s modular approach, service providers can extract value out of Big Data and gain increased insight into customer satisfaction…
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LONDON, February 2, 2017 – NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience…
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Maximizer publishes a new study on the success measures that small to medium-sized enterprises (SMEs) are achieving from their Customer Relationship Management (CRM) solutions…
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G2 Crowd ranking places Artesian above InsideView, Avention OneSource and RainKing…
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Colt House is new headquarters in centre of London’s tech hub…
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Customisable solution based on extensive expertise enables deployment in as little as three weeks…
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Qrvey seeks to make feedback automation as mainstream as marketing automation…
