ColourPop Selects Qubit for Personalization Makeover
Hyper-growth beauty products retailer doubles down on customer centricity
Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion.
London, U.K. – June 1st, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides ac
CKB chooses Misys to transform digital banking
Montenegro’s leading bank to overhaul online and mobile channels to improve customer experience and boost sales
Amido Proves Containerisation is not Over-Hyped with Successful Rollout of Coats web application
Industrial thread manufacturer Redefines its Industry’s Digital Agenda using Azure Container Service
Paysafe enhances productivity and customer experience with NewVoiceMedia
LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform.
Enigen UK Launch new “ActAsOne” Cloud Proposition – Digital Transformation Roadmap for Customer Experience (CX)
Customer Experience (CX) Consultancy and Oracle Gold Cloud Select Partner, Enigen UK, have today launched a Customer Experience transformation methodology that is designed around the concept of a single organisational strategy, rather than siloed decision making.
#ActAsOne delivers a roadmap of technology innovation and a complete customer experience solution. This futureproofs any application investment from the start, using a consultative methodology of iterative technology developments, ove
NewVoiceMedia announces partnership with Monet Software to optimise call centre management and customer experience
LONDON, 22 March, 2017 – NewVoiceMedia, a global provider of cloud call centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Monet Software, a leading cloud-based workforce management solution provider.
Scarlet Chooses Cerillion for Quad-play Billing Transformation
London, 21st March 2017 – Cerillion plc (AIM: CER), a leading provider of billing, charging and customer management systems, today announced it has been selected by Scarlet to deliver a complete business support system (BSS) to empower its quad-play service offering in Belgium.
NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
LONDON, March 8, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, announced its Spring ’17 release today, unveiling major enhancements to its intelligent communications platform that will optimise its customers’ contact centre management and operations, enabling them to deliver a more efficient customer experience.
While NewVoiceMedia updates its ContactWorld platform every week, as
Amido Ranked Highest Cloud Technology Consultancy on the 2017 Sunday Times Lloyds SME Export Track 100
News Facts:
• Amido are the highest ranking cloud technology consultancy in this year’s Sunday Times Lloyds SME Export Track 100.
• Amido were shortlisted at No 12 in the 3rd annual Track 100.
• Amido have experienced a 124% increase in international sales in the past two years.