SANTA CLARA, CA — (Marketwired) — 05/21/13 –Avaya contact center customers deploy appropriate strategies to meet the challenges of serving more empowered consumersStudy shows analytical tools and access to data drive better service, performance gains and cost reductionsCompanies that are using Avaya Customer Experience Management (CEM) solutions are more likely to outperform industry average firms in using technologies and processes to drive a differentiated customer experience, according to
SAN FRANCISCO, CA — (Marketwired) — 04/23/13 — , a leading web content management and customer experience management software company, today announced that , one of the strongest consumer brand franchises in the world, has been named the North American Sitecore winner.With Sitecore-s software, Revlon has created uniquely engaging experiences within its website for its global following of loyal consumers. Revlon currently has Sitecore-s software implemented in five of its global markets, inc
Next Generation of KANA Enterprise Answers the Real Need for "Joined Up" Customer Service With Potent Capabilities Across Agent, Web, Social, and Mobile Experiences
