Virgin Money Extends Relationship with Confirmit
Confirmit Horizons will continue to underpin the award-winning Customer Experience programme
Study Commissioned by Celebrus Advances Strategies for Cross-Channel Business Success
Study offers insights into why firms struggle to harness data for enhanced customer experiences:
• Only 26% of businesses surveyed are able to use data to improve customer experience for all or most of their customers’ interactions.
• Nearly two-thirds of surveyed organisations have difficulty recognising customers across digital channels.
• Almost all firms recognise the importance of tracking on customer engagement and that technology is key to making it work.
NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations
LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful.
Enghouse Interactive Releases Communications Center 10.0
Updated contact center application enhances agent experience with intelligent SMS routing and integration, task and activity queuing, and support for Office 365 Federated Agents; Extends flexibility for both on-premise and hosted deployments
NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions.
Qubit Joins Shopify Plus Technology Partner Program to Provide Ecommerce Businesses with Scalable Personalization Platform
Program aims to assist companies seeking enterprise-level ecommerce solutions that will help them grow, innovate, and succeed
Enghouse Interactive to Host Webinar: –Inside Look at Nemertes Research: What Digital Transformation Means for Your Business–
Nemertes– analysis of digital transformation in the contact center, detailed use cases, and how it affects the overall customer experience
Glympse Launches Integration That Enhances Microsoft Dynamics 365 Field Service Experiences with Live Map Technician View and Appointment ETA
Dynamics 365 users can quickly add location sharing technology from Glympse to improve digital customer engagement and back office operations
World leading marine insurer selects Interoute for digital transformation
Interoute to support Gard with its digital transformation and to improve the customer experience.
London, June 13 2017 – Interoute, owner-operator of a global cloud services platform and one of Europe–s largest and most advanced networks, has been selected by Gard, one of the world’s leading marine insurance companies that protects over 12,000 vessels globally, to support its digital transformation.
Today, every industry is affected by the move towards increased digitalization, including the
Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations
LONDON, June 13, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience.