SANTA CLARA, CA — (Marketwired) — 12/15/14 –Children concerned about Santa and his arrival time can call 1 877 HI-NORAD on December 24.Calls will be managed by an estimated 1250 volunteers using a mission-critical, Santa-ready customer engagement solution.Avaya "Santa Cause" campaign, joined by Plantronics, commits funding to .Santa–s most ardent fans can rest easy. On December 24, they can call a NORAD Tracks Santa hotline (1 877 HI-NORAD) for timely answers to urgent questions ab
SANTA CLARA, CA — (Marketwired) — 10/21/14 –Awards include the 2014 Market Share Leadership for Interactive Voice Response and the 2014 Market Share Leadership in Inbound Contact Center RoutingAvaya today announced that it has received two market leadership awards from industry analyst firm Frost & Sullivan. The awards cover key technologies for facilitating customer engagement between businesses and organizations and the customers that they serve.The 2014 Frost & Sullivan North Ameri
