Enghouse Interactive Attending and Speaking at Frost & Sullivan–s 12th Annual Customer Contact, East
Award-Winning Contact Center Solutions Provider Extends Commitment to Transformational Customer Engagement
Aspect Software Introduces Frank Smith as Senior Vice President and Chief Information Officer
CHELMSFORD, MA — (Marketwire) — 01/11/13 –, a leading provider of next generation and , today announced the appointment of Frank Smith as Chief Information Officer of the company. Smith, a 30 year tech industry veteran, is tasked with the evolution of the company-s technology assets in order to help drive Aspect-s solution leadership.Smith comes to Aspect after serving as Senior Vice President and Chief Information Officer at Booz Allen Hamilton where he operated as Co-Chair of the CIO Leade
Aspect Social Gives the Contact Center Something to Tweet About
CHELMSFORD, MA — (Marketwire) — 01/07/13 –, a leading provider of next generation and , today announced the launch of Aspect Social, a cloud-based offering that aligns interactions organizations have with customers on Facebook, Twitter, blogs and online communities with their overall customer contact operations. Companies can move beyond passive social channel monitoring and delivering ad-hoc responses, to empowering contact center agents to expertly act in a disciplined, timely way on inqui
Experian Selects Aspect Software to Bring Customizable Data, Actionable Information to Contact Center Desktops
CHELMSFORD, MA — (Marketwire) — 12/13/12 –, a leading provider of next generation and , today announced that Experian, a leading global information services company, has selected Aspect® to improve the company-s agent and call center performance. By leveraging the power of Aspect-s Applications Foundation platform, Experian provides its agents an adaptable, single access interface for critical and actionable data.Agents and call center managers no longer have to juggle multiple open appl
Aspect Software Creates 360 Degree View of Customer Interactions With Introduction of Microsoft Dynamics CRM for Aspect Unified IP
CHELMSFORD, MA — (Marketwire) — 12/10/12 –, a leading provider of next generation and , today announced that LifePlans, a long-term care insurance service, risk management, and research company, has selected Aspect-s Microsoft Dynamics CRM for Aspect Unified IP to optimize its existing Aspect Unified IP, Productive Workforce and Microsoft Dynamics CRM infrastructure and improve overall business processes and productivity across their organization.Dynamics CRM for Aspect Unified IP is a next-