NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe
Company named in ‘Accel EuroScape’ based on market attractiveness, level of technology differentiation, strength of the team and market traction
NewVoiceMedia named most advanced call centre solutions provider in 2017 Technology Awards
LONDON, 19 September 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named most advanced call centre solutions provider in the TMT News 2017 Technology Awards.
NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations
LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful.
NewVoiceMedia partners with Verint to help organisations enhance contact centre management and customer experience
LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verint® Systems Inc., a global leader in customer engagement optimisation solutions.
NewVoiceMedia recognised among Companies to Inspire Britain 2017
LONDON, 30 June 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has ranked among the London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’ for the third consecutive year.
Selectra selects NewVoiceMedia as its preferred contact centre partner
Firm replaces telephony infrastructure from Talkdesk with ContactWorld to enhance customer experience throughout Europe
NewVoiceMedia’s ContactWorld named best contact centre solution in Top 10 Technology Awards
LONDON, 30 May 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards for its ContactWorld solution.
Paysafe enhances productivity and customer experience with NewVoiceMedia
LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform.
NewVoiceMedia achieves SOC 2 Type 2 certification
Independent assessment of SOC 2 Type 2 compliance demonstrates vendor’s continued commitment to protecting customers and their data security
NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus
LONDON, February 2, 2017 – NewVoiceMedia GmbH, a global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe.