SANTA CLARA, CA — (Marketwired) — 06/25/13 –Avaya Launches Cloud Transformation Services and Continuous Performance Services to Help Companies Improve Business Results Through Communications StrategiesCloud Consulting Addresses Rising Demand, with Nearly Half of all Businesses Planning Deployment or Evaluating Cloud Optionstoday announced new consulting services to provide businesses with a strategic, operational plan for tapping the full potential of their collaboration solutions. The new co
SANTA CLARA, CA — (Marketwired) — 06/24/13 –Customer perceptions shaped by the amount of effort required to obtain serviceRepeated, high effort experiences are more damaging to brand and revenue growth than good experiences are helpful66 percent of customers say they are likely to leave a company after high effort experienceAvaya today announced the results of a Customer Effort Impact survey that highlights how the amount of work a customer exerts to obtain service affects business priorities
SANTA CLARA, CA — (Marketwired) — 06/17/13 –Avaya provides a complete set of contact center tools enabling HP to add a broad range of services that will evolve clients- customer service operationsAvaya announced today that Avaya Collaborative Cloud solutions are being used as the foundation for the new HP Customer Engagement as a Service (CEaaS).Avaya Collaborative Cloud enables HP to evolve and augment their clients- customer service operations with proven, Avaya contact center technology de
ORLANDO, FL — (Marketwired) — 06/05/13 –Awards highlight companies and organizations reaping the benefits of building communication, collaboration and customer service strategies on AvayaSix visionary companies cited for creative use of unified communications, contact center and/or data solutions and commitment to excellence.Avaya and the International Avaya Users- Group (IAUG) today announced the winners of the Innovation Awards at Converge 2013 — the annual IAUG Conference being held this
SANTA CLARA, CA — (Marketwired) — 06/04/13 –Avaya outlines strategy for accelerating development and integration of next-generation unified communications and contact center applicationsPreviews Avaya Aura Collaboration Environment, a single integrated application platform for speedy, simple development and deployment of collaboration applicationsNew, open collaboration foundation will break down proprietary silos and provide common ground for diverse applications, infrastructureAvaya today o
SANTA CLARA, CA — (Marketwired) — 06/03/13 –Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience managementSupports mid-size contact centers with 25-250 agents and up to 500 trunksRapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutionsAvaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and managem
SANTA CLARA, CA — (Marketwired) — 05/21/13 –Avaya contact center customers deploy appropriate strategies to meet the challenges of serving more empowered consumersStudy shows analytical tools and access to data drive better service, performance gains and cost reductionsCompanies that are using Avaya Customer Experience Management (CEM) solutions are more likely to outperform industry average firms in using technologies and processes to drive a differentiated customer experience, according to
Next Generation of KANA Enterprise Answers the Real Need for "Joined Up" Customer Service With Potent Capabilities Across Agent, Web, Social, and Mobile Experiences
