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SANTA CLARA, CA -- (Marketwired) -- 06/25/13 --Avaya Launches Cloud Transformation Services and Continuous Performance Services to Help Companies Improve Business Results Through Communications StrategiesCloud Consulting Addresses Rising Demand, with Nearly Half of all Businesses Planning Deployment or Evaluating Cloud Optionstoday announced new consulting services to provide businesses with a…
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SANTA CLARA, CA -- (Marketwired) -- 06/24/13 --Customer perceptions shaped by the amount of effort required to obtain serviceRepeated, high effort experiences are more damaging to brand and revenue growth than good experiences are helpful66 percent of customers say they are likely to leave a company after high effort experienceAvaya…
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SANTA CLARA, CA -- (Marketwired) -- 06/17/13 --Avaya provides a complete set of contact center tools enabling HP to add a broad range of services that will evolve clients- customer service operationsAvaya announced today that Avaya Collaborative Cloud solutions are being used as the foundation for the new HP Customer…
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Research Examines Planning and Forecasting Alignment, Customer Analytics, CXM, Workforce Optimization, Profitable Customer Service…
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ORLANDO, FL -- (Marketwired) -- 06/05/13 --Awards highlight companies and organizations reaping the benefits of building communication, collaboration and customer service strategies on AvayaSix visionary companies cited for creative use of unified communications, contact center and/or data solutions and commitment to excellence.Avaya and the International Avaya Users- Group (IAUG) today…
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SANTA CLARA, CA -- (Marketwired) -- 06/04/13 --Avaya outlines strategy for accelerating development and integration of next-generation unified communications and contact center applicationsPreviews Avaya Aura Collaboration Environment, a single integrated application platform for speedy, simple development and deployment of collaboration applicationsNew, open collaboration foundation will break down proprietary silos and…
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SANTA CLARA, CA -- (Marketwired) -- 06/03/13 --Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience managementSupports mid-size contact centers with 25-250 agents and up to 500 trunksRapid, simplified deployment reduces time to service to one day from 30+ days needed…
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Theme of 8th Annual CSO Summit, Being Held October 22-23 in Boston, Is "Gr8 Service and the Customer Experience"…
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SANTA CLARA, CA -- (Marketwired) -- 05/21/13 --Avaya contact center customers deploy appropriate strategies to meet the challenges of serving more empowered consumersStudy shows analytical tools and access to data drive better service, performance gains and cost reductionsCompanies that are using Avaya Customer Experience Management (CEM) solutions are more likely…
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Next Generation of KANA Enterprise Answers the Real Need for "Joined Up" Customer Service With Potent Capabilities Across Agent, Web, Social, and Mobile Experiences…
