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SANTA CLARA, CA -- (Marketwired) -- 08/22/13 --Quarter over quarter growth clocked at over 200 percentCustomers see savings in reduced hardware and energy consumption; simpler installations and expansionsAvaya today announced that enterprises are rapidly embracing its virtualized unified communications and customer experience management solutions announced earlier this year. The company…
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HERNDON, VA -- (Marketwired) -- 08/22/13 -- Genesys has recognized XO Communications as North American Hosting Partner of the Year for innovation and success in delivering advanced customer service solutions for business and enterprise customers.XO Communications combines the power of its North American IP network and cloud contact center…
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PHOENIX, AZ -- (Marketwired) -- 08/15/13 --, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, and Voxeo, the leading provider of Unlocked Communications solutions and now an Aspect company, will debut for the first time as an integrated company at SpeechTEK, CRM Evolution and Customer…
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TEMPE, AZ -- (Marketwired) -- 08/14/13 -- , a leading provider of business call recording and contact center management solutions, has helped Ink improve contact center call quality, training, dispute resolution and validate agent compensation using OAISYS- call recording solution. Ink is the global expert in connecting with…
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SANTA CLARA, CA -- (Marketwired) -- 08/12/13 --Billing Services, Inc. implements turnkey outbound contact center solution for their midsize operation to handle billing and collectionsAvaya Outbound Contact Express now available as a subscription-based offering (OPEX) with all the same capabilities offered with standard purchasingAvaya today announced that leading physician practice…
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PHOENIX, AZ -- (Marketwired) -- 07/30/13 --, a leading provider of fully-integrated , , and solutions, today announced that customer Greater Cincinnati Water Works (GCWW), a department of the city of Cincinnati, has improved service response rates and increased agent visibility using Aspect-s Unified IP® solution. The Greater Cincinnati…
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PHOENIX, AZ -- (Marketwired) -- 07/26/13 --, a leading provider of fully-integrated , , and solutions, today announced it has completed the acquisition of Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes. The…
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SANTA CLARA, CA -- (Marketwired) -- 07/18/13 --Only vendor consistently appearing in the Leaders Quadrant since its inceptionAnnual report covers infrastructure technologies for multichannel assisted and automated customer, employee and service supportPositioning based on completeness of vision and ability to executeAvaya announced today that it has been positioned in the…
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Award Reflects XO-s Commitment to Consistently Deliver the Highest-Quality Teleservices…
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PHOENIX, AZ -- (Marketwired) -- 07/10/13 --, a leading provider of fully-integrated , , and solutions, today announced it has entered into a definitive agreement to acquire Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled…
