SANTA CLARA, CA — (Marketwired) — 08/22/13 –Quarter over quarter growth clocked at over 200 percentCustomers see savings in reduced hardware and energy consumption; simpler installations and expansionsAvaya today announced that enterprises are rapidly embracing its virtualized unified communications and customer experience management solutions announced earlier this year. The company has seen more than 200 percent growth quarter over quarter of Avaya Aura® Virtual Environment and Avaya Cu
HERNDON, VA — (Marketwired) — 08/22/13 — Genesys has recognized XO Communications as North American Hosting Partner of the Year for innovation and success in delivering advanced customer service solutions for business and enterprise customers.XO Communications combines the power of its North American IP network and cloud contact center capabilities with the Genesys comprehensive contact center applications portfolio to help companies improve service for their customers. The contact center so
PHOENIX, AZ — (Marketwired) — 08/15/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, and Voxeo, the leading provider of Unlocked Communications solutions and now an Aspect company, will debut for the first time as an integrated company at SpeechTEK, CRM Evolution and Customer Service Experience Conference taking place August 19-21, 2013 at the Marriott Marquis in New York City. Aspect recently acquired Voxeo in Ju
TEMPE, AZ — (Marketwired) — 08/14/13 — , a leading provider of business call recording and contact center management solutions, has helped Ink improve contact center call quality, training, dispute resolution and validate agent compensation using OAISYS- call recording solution. Ink is the global expert in connecting with travellers throughout their entire journeys. Through its portfolio of B2B and B2C products and solutions, Ink reaches a captive audience of hundreds of millions of travell
SANTA CLARA, CA — (Marketwired) — 08/12/13 –Billing Services, Inc. implements turnkey outbound contact center solution for their midsize operation to handle billing and collectionsAvaya Outbound Contact Express now available as a subscription-based offering (OPEX) with all the same capabilities offered with standard purchasingAvaya today announced that leading physician practice management organization, , has chosen to maximize their contact center-s business impact. Avaya also announced a n
PHOENIX, AZ — (Marketwired) — 07/30/13 –, a leading provider of fully-integrated , , and solutions, today announced that customer Greater Cincinnati Water Works (GCWW), a department of the city of Cincinnati, has improved service response rates and increased agent visibility using Aspect-s Unified IP® solution. The Greater Cincinnati Water Works delivers about 133 million gallons of water a day and provides service to more than one million people in Ohio and Kentucky.GCWW had been utiliz
PHOENIX, AZ — (Marketwired) — 07/26/13 –, a leading provider of fully-integrated , , and solutions, today announced it has completed the acquisition of Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes. The acquisition will add $50 million in annualized revenue and contribute to Aspect-s bottom line. Voxeo-s platform and global infrastructure will serve as the
SANTA CLARA, CA — (Marketwired) — 07/18/13 –Only vendor consistently appearing in the Leaders Quadrant since its inceptionAnnual report covers infrastructure technologies for multichannel assisted and automated customer, employee and service supportPositioning based on completeness of vision and ability to executeAvaya announced today that it has been positioned in the Leaders Quadrant in the for 2013. This is the 13th consecutive year that Avaya has been placed in the Leaders Quadrant as th
PHOENIX, AZ — (Marketwired) — 07/10/13 –, a leading provider of fully-integrated , , and solutions, today announced it has entered into a definitive agreement to acquire Voxeo Corporation, a leading provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a leading platform provider for Communications Enabled Business Processes. Once complete, the acquisition is expected to significantly enhance Aspect-s ability to support cloud, hybrid and premise-based deployments w
