PHOENIX, AZ — (Marketwired) — 11/20/13 –, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing more than a third of Americans (37 percent) would rather eat year-old fruit cake than have to contact customer service during the holidays. Perhaps this is because three out of four (74 percent) consumers think this experience is more of a hassle at this time than any other time of year — sentiments that may be hard to swallow for companies hoping
PHOENIX, AZ — (Marketwired) — 11/19/13 –, a leading provider of fully-integrated , , and solutions, and drawing on 40 years of delivering enhanced customer experience solutions, today announced a feature-rich, cloud-based contact center solution architected to rapidly accelerate operational value and customer service excellence. Designed to bring superior ease and simplicity to contact center solution operations, while reducing demand on IT, Zipwire () includes premium features such as unlim
CHELMSFORD, MA and PHOENIX, AZ — (Marketwired) — 10/24/13 –, a leading provider of fully-integrated , , and solutions, today announced the addition of a new North America channel partner, Waterfield Technologies, a leading provider of voice and mobile customer interaction solutions. Waterfield Technologies, which served as Voxeo-s Master Reseller, now strengthens Aspect-s robust channel partner program as well with their ability to deliver custom software development, self service automation
CHELMSFORD, MA and PHOENIX, AZ — (Marketwired) — 10/23/13 –, a leading provider of fully-integrated , , and solutions, today announced TantaComm will be joining the company-s North America channel partner program. A provider of interaction recording and performance management solutions for some of the leading global Business Process Outsource (BPO) companies and large, enterprise contact centers, TantaComm will be adding Aspect-s Workforce Optimization suite to their portfolio of customer so
SANTA CLARA, CA — (Marketwired) — 10/01/13 –Acquisition bolsters Collaborative Cloud (UC/CC) offerings with cloud-based social media monitoring, end-to-end management and unified reportingWill strengthen and simplify Contact Center solutions for interaction, experience and performance managementSolutions support heterogeneous and hybrid Cloud environments as well as premises-based deployments.Avaya today announced it has acquired ITNavigator, a leader in cloud, social media, reporting and man
SAN FRANCISCO, CA — (Marketwired) — 09/23/13 –Integration between Oracle Service Cloud (RightNow) and Avaya Customer Experience Management solutions will offer customers flexibility, easier implementation and a richer joint feature setEnables virtually seamless customer experience across multiple channelsCan provide easier, greater access to more comprehensive customer data to eliminate gaps between planning and delivery and improve time to marketAvaya today announced that customers can now l
PHOENIX, AZ — (Marketwired) — 09/17/13 –, a leading provider of fully-integrated , , and solutions, today announced the addition of MicroAutomation, a leading systems integrator of contact center automation solutions, as a new North America channel partner. MicroAutomation will add Aspect-s portfolio of products and technologies to their consulting and implementation services. The new agreement builds on the existing MicroAutomation and Voxeo relationship in which MicroAutomation became a le
PHOENIX, AZ — (Marketwired) — 08/27/13 –, a leading provider of fully-integrated , , and solutions, today announced Southwest Airlines will implement its full suite of customer contact and workforce optimization solutions through Aspect as it continues to strive to provide a superior customer service experience."This implementation is a huge, but necessary undertaking as part of our ultimate goal of offering a best-in-class customer experience both from an airline operations and contact
