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PHOENIX, AZ -- (Marketwired) -- 11/20/13 --, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing more than a third of Americans (37 percent) would rather eat year-old fruit cake than have to contact customer service during the holidays. Perhaps this is because…
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PHOENIX, AZ -- (Marketwired) -- 11/19/13 --, a leading provider of fully-integrated , , and solutions, and drawing on 40 years of delivering enhanced customer experience solutions, today announced a feature-rich, cloud-based contact center solution architected to rapidly accelerate operational value and customer service excellence. Designed to bring superior…
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CHELMSFORD, MA and PHOENIX, AZ -- (Marketwired) -- 10/24/13 --, a leading provider of fully-integrated , , and solutions, today announced the addition of a new North America channel partner, Waterfield Technologies, a leading provider of voice and mobile customer interaction solutions. Waterfield Technologies, which served as Voxeo-s Master…
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CHELMSFORD, MA and PHOENIX, AZ -- (Marketwired) -- 10/23/13 --, a leading provider of fully-integrated , , and solutions, today announced TantaComm will be joining the company-s North America channel partner program. A provider of interaction recording and performance management solutions for some of the leading global Business Process…
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Delivering a New User Interface Designed to Empower Contact Center Agents and Optimize the Customer Experience…
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SANTA CLARA, CA -- (Marketwired) -- 10/01/13 --Acquisition bolsters Collaborative Cloud (UC/CC) offerings with cloud-based social media monitoring, end-to-end management and unified reportingWill strengthen and simplify Contact Center solutions for interaction, experience and performance managementSolutions support heterogeneous and hybrid Cloud environments as well as premises-based deployments.Avaya today announced it has…
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Research Examines Contact Center Optimization of Voice-Based Interactions…
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SAN FRANCISCO, CA -- (Marketwired) -- 09/23/13 --Integration between Oracle Service Cloud (RightNow) and Avaya Customer Experience Management solutions will offer customers flexibility, easier implementation and a richer joint feature setEnables virtually seamless customer experience across multiple channelsCan provide easier, greater access to more comprehensive customer data to eliminate gaps…
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PHOENIX, AZ -- (Marketwired) -- 09/17/13 --, a leading provider of fully-integrated , , and solutions, today announced the addition of MicroAutomation, a leading systems integrator of contact center automation solutions, as a new North America channel partner. MicroAutomation will add Aspect-s portfolio of products and technologies to their…
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PHOENIX, AZ -- (Marketwired) -- 08/27/13 --, a leading provider of fully-integrated , , and solutions, today announced Southwest Airlines will implement its full suite of customer contact and workforce optimization solutions through Aspect as it continues to strive to provide a superior customer service experience."This implementation is a…
