SANTA CLARA, CA — (Marketwired) — 01/29/15 –Company has successfully navigated major industry transitions: from proprietary hardware-based environments to open standards-based softwareAvaya today announced its ninth consecutive appearance in the Leader–s Quadrant of the (1).The Gartner Magic Quadrant for Corporate Telephony is a resource for assessing the performance of key vendors in the telephony market. It also serves as an indicator of major communications industry shifts; signaling the
Contact Center Solution Enhances Customer Interactions With New Operator Console, Supervisor Visibility, Mobility, Video Integration, and Extended Lync Functionality
SANTA CLARA, CA — (Marketwired) — 12/15/14 –Children concerned about Santa and his arrival time can call 1 877 HI-NORAD on December 24.Calls will be managed by an estimated 1250 volunteers using a mission-critical, Santa-ready customer engagement solution.Avaya "Santa Cause" campaign, joined by Plantronics, commits funding to .Santa–s most ardent fans can rest easy. On December 24, they can call a NORAD Tracks Santa hotline (1 877 HI-NORAD) for timely answers to urgent questions ab
SANTA CLARA, CA — (Marketwired) — 12/10/14 –Avaya today announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya–s expertise in customer engagement technologies with Google–s expertise in Web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact center operations.The initial project enables simple set-up of new agents and supervisors in any location, ideal for managing peak or
SANTA CLARA, CA — (Marketwired) — 12/10/14 –New solutions serve "Era of Engagement" where effortless, multichannel communications and collaboration increases productivity, profitability, and lifetime team and customer loyaltyAvaya teams with technology leaders, such as Google, to integrate its communications applications easily into workflows, bridging enterprise-class requirements with customer interaction preferencesAvaya today unveiled new communications solutions that address mu
SANTA CLARA, CA — (Marketwired) — 10/29/14 — October 29, 2014 Avaya Inc., a global provider of business collaboration and communication software and services, announced today that it plans to report results for the fiscal fourth quarter and fiscal year ended September 30, 2014 after the market closes on Thursday, November 13, 2014.Avaya will host a conference call to discuss its financial results and Q&A at 2:00 p.m. PST on November 13, 2014. On the call will be Kevin Kennedy, president
SANTA CLARA, CA — (Marketwired) — 10/29/14 –Avaya recognized for Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue Generation, as well as a two-time inductee to the TSIA Star Award Hall of FameAvaya announced it has been named the winner of the Fall 2014 (TSIA) STAR Awards for Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success i
SANTA CLARA, CA — (Marketwired) — 10/21/14 –Awards include the 2014 Market Share Leadership for Interactive Voice Response and the 2014 Market Share Leadership in Inbound Contact Center RoutingAvaya today announced that it has received two market leadership awards from industry analyst firm Frost & Sullivan. The awards cover key technologies for facilitating customer engagement between businesses and organizations and the customers that they serve.The 2014 Frost & Sullivan North Ameri
PHOENIX, AZ — (Marketwired) — 12/11/13 –, a leading provider of fully-integrated , , and solutions, today announced that it has been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from Frost & Sullivan. The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry."Aspect has maintained its market leadership through a deep understanding of customer needs, its focus on proactive custome
