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Avaya Marks Nine Consecutive Years as a Leader in the 2014 Gartner Magic Quadrant for Global Corporate Telephony

Avaya Marks Nine Consecutive Years as a Leader in the 2014 Gartner Magic Quadrant for Global Corporate Telephony

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SANTA CLARA, CA -- (Marketwired) -- 01/29/15 --Company has successfully navigated major industry transitions: from proprietary hardware-based environments to open standards-based softwareAvaya today announced its ninth consecutive appearance in the Leader--s Quadrant of the (1).The Gartner Magic Quadrant for Corporate Telephony is a resource for assessing the performance of key…

Enghouse Interactive Releases Communications Center 8.1

Enghouse Interactive Releases Communications Center 8.1

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Contact Center Solution Enhances Customer Interactions With New Operator Console, Supervisor Visibility, Mobility, Video Integration, and Extended Lync Functionality…

NORAD Hotline Engages Santa–s Most Loyal Followers Using Technology From Avaya Government Solutions

NORAD Hotline Engages Santa–s Most Loyal Followers Using Technology From Avaya Government Solutions

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SANTA CLARA, CA -- (Marketwired) -- 12/15/14 --Children concerned about Santa and his arrival time can call 1 877 HI-NORAD on December 24.Calls will be managed by an estimated 1250 volunteers using a mission-critical, Santa-ready customer engagement solution.Avaya "Santa Cause" campaign, joined by Plantronics, commits funding to .Santa--s most ardent…

Avaya and Google Collaborate on Contact Center Solutions for Businesses

Avaya and Google Collaborate on Contact Center Solutions for Businesses

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SANTA CLARA, CA -- (Marketwired) -- 12/10/14 --Avaya today announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya--s expertise in customer engagement technologies with Google--s expertise in Web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact center…

New Avaya Engagement Solutions Bridge Enterprise Requirements With End-User Preferences

New Avaya Engagement Solutions Bridge Enterprise Requirements With End-User Preferences

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SANTA CLARA, CA -- (Marketwired) -- 12/10/14 --New solutions serve "Era of Engagement" where effortless, multichannel communications and collaboration increases productivity, profitability, and lifetime team and customer loyaltyAvaya teams with technology leaders, such as Google, to integrate its communications applications easily into workflows, bridging enterprise-class requirements with customer interaction preferencesAvaya…

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

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Smartphone and Tablet Application Enables Users to Navigate Seamlessly Through the Interactive Voice Response Process…

Avaya Announces Fiscal Fourth Quarter and Fiscal 2014 Reporting Date

Avaya Announces Fiscal Fourth Quarter and Fiscal 2014 Reporting Date

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SANTA CLARA, CA -- (Marketwired) -- 10/29/14 -- October 29, 2014 Avaya Inc., a global provider of business collaboration and communication software and services, announced today that it plans to report results for the fiscal fourth quarter and fiscal year ended September 30, 2014 after the market closes…

Avaya Honored With Three TSIA STAR Awards for Services Excellence at Technology Services World Service Transformations

Avaya Honored With Three TSIA STAR Awards for Services Excellence at Technology Services World Service Transformations

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SANTA CLARA, CA -- (Marketwired) -- 10/29/14 --Avaya recognized for Innovation in the Delivery of Managed Services, Leveraging Technology for Service Excellence, and Enabling Customer Success in Service Revenue Generation, as well as a two-time inductee to the TSIA Star Award Hall of FameAvaya announced it has been named the…

Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America

Avaya Garners Two Frost & Sullivan Awards for Customer Engagement Technologies in North America

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SANTA CLARA, CA -- (Marketwired) -- 10/21/14 --Awards include the 2014 Market Share Leadership for Interactive Voice Response and the 2014 Market Share Leadership in Inbound Contact Center RoutingAvaya today announced that it has received two market leadership awards from industry analyst firm Frost & Sullivan. The awards cover key…

Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan

Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan

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PHOENIX, AZ -- (Marketwired) -- 12/11/13 --, a leading provider of fully-integrated , , and solutions, today announced that it has been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from Frost & Sullivan. The award is presented to the company that has demonstrated excellence in…


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