SANTA CLARA, CA — (Marketwired) — 05/28/15 — Will enable the simple integration of multi-vendor communications — regardless of platform — into cloud-based applications
– Embedded, browser-based client will provide end users with one-click access to unified communications without leaving the applications or devices they are using
– Will increase productivity and customer satisfaction through ease of use while reducing IT requirements for infrastructure and application deploymentAvaya today
Coupled With SAP Solutions, CRM Connecter Enhances the Efficiency and Performance of Service and Support Teams by Providing Contact Center Agents a Single Interface With Click-to-Dial and Screen Pop Capabilities That Reduce Time to Resolution and Help Personalize Customer Interactions
PRC 3 of CCE Version 9 Empowers Agents With Blended Predictive Dialing in an Omni-Channel Universal Queue That Improves Efficiency While Saving Resources; Seamless Customer Interactions Are Also Better Enabled With an Easy and Quick New Way of Viewing Interactions of All Types in Our Customer Timeline
SANTA CLARA, CA — (Marketwired) — 01/29/15 –Avaya Executive Partner Forum highlights growth goals and priorities for channel partner success with Avaya Engagement SolutionsRecognizes Avaya Connect Partners of the Year in five categoriesReveals 12 percent increase in channel partner satisfaction in 2014Avaya, a global provider of business communications and collaboration software and services, today announced its Avaya Connect Partners of the Year for 2014. These channel partners were recogniz
